Sara Hicks
Fenton,Missouri
Summary
Driven detailed oriented manager with track record of thriving in fast-paced, challenging settings. Team player with strong communication skills, excellent organizational and time management, coupled with task prioritization, excellent team leadership and program management abilities.
Overview
19
19
years of professional experience
Work History
Licensed Massage Therapist
Owner
2015.01 - Current
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, hot stone massages and integrated new massage technologies and tools to stay at forefront of industry.
- Skillfully addressed diverse client needs by adapting massage modalities accordingly while adhering to appropriate pressure levels throughout each session''s duration.
- Built and maintained client relationships, leading to high rate of repeat business through exceptional service and follow-up.
- Reduced administrative workload by introducing efficient client management software to ensure accurate and secure client files while maintaining HIPAA standards.
- Increased client base through exceptional customer service word of mouth/referrals, volunteer events, and social media. marketing strategies.
Dedicated Accounts Manager/Safety Coordinator
Hogan Transportation
2006.01 - 2015.01
- Managed 30+ Dedicated Logistics accounts with 300+ drivers.
- Built and maintained strong relationships with drivers and customers leading to improved service levels.
- Reviewed and analyzed safety data and statistics to identify trends and areas requiring improvement.
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Monitored logistics performance and identified improvement opportunities.
- Developed, implemented, and trained drivers on safety policies and procedures to establish clear guidelines for safe work practices and compliance with regulations.
- Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
Education
Associate of Applied Science - Software Development
St. Louis Community College
12.2025
Licensed Massage Therapist -
Missouri College
05.2015
Skills
- Relationship Building
- Customer Service
- Time Management
- Employee Engagement Strategies
- Effective Communication
- Attention to Detail
- Multitasking
- Problem-Solving
Timeline
Licensed Massage Therapist
Owner
2015.01 - Current
Dedicated Accounts Manager/Safety Coordinator
Hogan Transportation
2006.01 - 2015.01
Associate of Applied Science - Software Development
St. Louis Community College
Licensed Massage Therapist -
Missouri College
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