Elise J. Butron-Tinnerello
Berlin
Summary
Dynamic operations manager with a proven track record at Piedmont Airlines, enhancing on-time departures by 15% through effective leadership and process improvements. Skilled in FAA compliance and employee engagement, I excel in optimizing resources and fostering team collaboration to achieve operational excellence.
Overview
37
37
years of professional experience
Work History
Customer Service & Ramp Agent
United Airlines
Allentown
11.2024 - Current
- Execute daily ramp operations including aircraft marshalling, pushback, baggage, and cargo handling for 50+ daily departures.
- Operate ground support equipment (tugs, tractors, belt loaders) safely and efficiently, contributing to reduced turnaround delays by 10%.
- Conduct safety walkarounds and aircraft inspections, immediately reporting and addressing irregularities to ensure compliance with FAA and company standards.
- Support station performance goals by assisting with on-time departures, irregular operations coordination, and baggage recovery, reducing passenger disruption.
- Reinforce United's Core4 service culture by providing direct customer support, assisting with boarding, special accommodations, and conflict resolution.
- Collaborate with ramp supervisors and managers to monitor station metrics, safety compliance, and operational efficiency.
- Participate in employee training sessions, mentoring new agents on ground safety, equipment use, and customer service expectations.
- Assisted in station-level improvement projects, including reducing baggage mishandling and improving communication between gate and ramp teams.
- Recognized for strong teamwork and reliability, contributing to a positive work culture and enhanced employee engagement.
Customer Service Agent
Sun Country Airlines
Philadelphia
07.2024 - 11.2024
- Processed boarding, baggage, and travel documents for 150-200 passengers daily, ensuring TSA/FAA compliance.
- Supported gate operations to achieve 100% on-time departures during tenure.
- Coordinated irregular operations, including passenger rebooking and accommodations.
Operations Manager
Piedmont Airlines
Philadelphia
03.2023 - 04.2024
- Supervised and developed 40+ ramp and operations employees, overseeing scheduling, payroll, leave management, and performance evaluations.
- Directed ramp services, ground handling, and aircraft turn coordination, improving on-time departures by 15% and reducing ground incidents by 20%.
- Implemented safety programs, compliance audits, and employee training aligned with FAA, OSHA, and company standards, achieving measurable safety improvements.
- Oversaw manpower planning, overtime control, and equipment utilization, ensuring budget compliance and cost efficiency while maintaining service performance.
- Promoted employee engagement and Core4 culture through regular briefings, team coaching, and recognition programs, improving retention and morale.
- Partnered with union representatives and station leadership to resolve employee relations issues, enforce policies, and sustain positive labor relations.
- Led operational projects from design to execution, including process improvements in baggage handling and aircraft turnaround, reducing delays and misconnects.
- Coordinated with ATC, dispatch, and cross-department leadership to enhance real-time decision-making and minimize operational disruptions.
- Conducted performance trend analysis and reported station safety, operational, and financial metrics to leadership to support continuous improvement.
- Completed day-to-day duties accurately and efficiently.
- Facilitated conflict resolution processes to maintain a harmonious work environment.
- Managed employee relations issues such as grievances or complaints.
Flight Attendant
Republic Airways
Philadelphia
02.2022 - 08.2022
- Conducted FAA-mandated safety checks and passenger briefings, ensuring compliance.
- Responded to in-flight medical events and managed passenger conflicts, prioritizing safety and service.
Customer Service Agent
JetBlue Airways
Newark
06.2021 - 12.2021
- Managed gate, boarding, and check-in operations for flights of 150-200 passengers.
- Verified documentation and operated jet bridge equipment in compliance with FAA standards.
Senior Inspector / Supervisory Deputy U.S. Marshal
United States Marshals Service
01.2007 - 01.2021
- Directed 200+ high-risk investigations with a 95% resolution rate.
- Supervised 20-25 personnel; managed scheduling, leave, payroll, and performance evaluations.
- Investigated civil rights and discrimination complaints; delivered findings to DOJ leadership.
- Coordinated with FBI/DHS/local agencies to execute multi-agency operations successfully.
- Mentored and trained deputies in investigations, compliance, and ethics.
Finance Specialist, HR & Senior Instructor
United States Army
01.1989 - 01.2013
- Managed HR/payroll/benefits for 200+ soldiers annually; conducted unit-level audits.
- Trained 265+ soldiers in HR/finance operations; supervised and evaluated junior HR/finance staff.
- Oversaw compliance in payroll accuracy, entitlements, and benefits distribution.
- Safeguarded human resource information, maintaining employee confidence and protecting operations.
- Maintained confidential personnel files in accordance with applicable laws and regulations.
- Provided essential support to address individual HR needs of employees.
- Coordinated benefits administration activities such as enrollments, changes, terminations and transfers.
- Performed audits of payroll records to ensure accuracy of employee information.
Supervisor
Federal Bureau of Prisons
Brooklyn
01.1994 - 01.2007
- Supervised 25 correctional officers, overseeing security audits, payroll, scheduling, and training.
- Developed emergency response procedures and conducted compliance inspections.
Education
M.A. - Educational Leadership & Administration
TUI University
01.2008
B.A. - Forensic Psychology
John Jay College of Criminal Justice
01.1999
Skills
- Ramp and ground operations
- FAA and OSHA safety compliance
- Above and below wing operations
- Employee engagement and relations
- Leadership development
- Performance management
- Financial oversight and budget control
- Payroll and scheduling
- Resource optimization
- Investigations and compliance
- Risk management and emergency response
- Security program management
- Training and mentorship
- Process improvement strategies
- Multi-agency coordination
Accomplishments
- Improved station on-time departure rates by 15% and reduced ground handling incidents by 20% (Piedmont).
- Directed 200+ federal investigations with 95% success rate (USMS).
- Supervised and developed 265+ soldiers in HR/finance operations (Army).
- Successfully managed payroll and benefits for thousands of federal/military personnel with 100% compliance.
Certifications And Specialized Training
- FAA Certified Flight Attendant (2022)
- Equal Opportunity Training (2024)
- USMS Criminal Investigator Program (2008)
- Internal Affairs Investigator Instructor (2019)
- Reid Advanced Interview & Interrogation (2018)
- FBI CARD Training
- EEO for Managers
- Emergency Management Institute (IS 100, 200, 700, 800)
- Senior Military Leadership & Instructor Certification
Timeline
Customer Service & Ramp Agent
United Airlines
11.2024 - Current
Customer Service Agent
Sun Country Airlines
07.2024 - 11.2024
Operations Manager
Piedmont Airlines
03.2023 - 04.2024
Flight Attendant
Republic Airways
02.2022 - 08.2022
Customer Service Agent
JetBlue Airways
06.2021 - 12.2021
Senior Inspector / Supervisory Deputy U.S. Marshal
United States Marshals Service
01.2007 - 01.2021
Supervisor
Federal Bureau of Prisons
01.1994 - 01.2007
Finance Specialist, HR & Senior Instructor
United States Army
01.1989 - 01.2013
M.A. - Educational Leadership & Administration
TUI University
B.A. - Forensic Psychology
John Jay College of Criminal Justice