Elise Johnson
Colonia,NJ
Summary
Dynamic Team Leader with a proven track record at Target, enhancing team performance and customer satisfaction through effective problem-solving and team motivation. Excelled in fostering an inclusive environment, leveraging skills in coaching and quality improvement. Achieved notable increases in service standards, demonstrating exceptional attention to detail and collaboration abilities.
Overview
19
19
years of professional experience
Work History
Team Leader
Target
Edison, NJ
09.2005 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- Coaching and mentoring
- Documentation and reporting
- Performance improvement
- Overseeing daily activities
- Quality improvement
Timeline
Team Leader
Target
09.2005 - Current