Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Elise Keefer

Franklin,TN

Summary

Highly-motivated and hardworking job seeker with 7+ years previous customer service, retail, transaction, and general labor work experience. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills, as well as eager to learn new skills and practices in different workforces. Currently in last year of college for an A.A. degree of art, expected to graduate Spring '25.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Retail Sales Advisor

H&M
Franklin, TN
09.2023 - 10.2023
  • Stocked, replenished, and organized new or current clothing items with accuracy and efficiency, following presentation standards.
  • Made good customer loyalty and customer connection with in-store transactions and interactions, making sure customers knew about loyalty program benefits and sale events.
  • Helped customers in fitting-room, keeping the floor and back stock areas clean and organized.
  • Helped locate clothing items for specific age groups and style/fittings for customers.
  • Processed returns, exchanges, refunds, layaways, special orders, gift cards, etc.

Barista

Starbucks
Franklin, TN
09.2021 - 08.2023
  • Recognized as high performer for fiscal quarter spring 2022 as "Partner of the Quarter".
  • Provided excellent customer service and hospitality to all customers while taking their order and/or making drinks.
  • Crafted and served quality hot and cold beverages, whole bean, and food products in a fast-paced environment while adhering all recipe and presentation standards.
  • Maintained a clean and sanitary workspace for customers and co-workers.
  • Always kept a customer first attitude during high stress situations or when customer complaints arose.
  • Answered store phones to take orders and/or questions during rush hours, and always kept proper phone etiquette.

Barista/Food Prep/Customer Service

Hilton Hotels Corporation
Franklin, TN
10.2022 - 11.2022
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos, and ground beans for espresso shots according to individual customer specifications.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Kept close contact with kitchen and food runners and maintained proper order queues with manually stacked receipts for that hour.

Tea Barista/Cashier

Teacision Boba Tea & Art Gallery
Santa Clarita, CA
09.2019 - 05.2020
  • Maintained a safe and clean work environment that met proper health code standards.
  • Cooked and prepared tapioca honey boba for tea drinks and smoothies.
  • Always kept positive attitude with customers and met their every need as well as educating them on the menu/drinks.
  • Educated customers on currently inquired artists' work being displayed in the store.
  • Prepared a "Tea of the Day" every day with different flavorful themes and sandwich sign chalk designs.

Childcare Leader

Real Life Church
Santa Clarita, CA
08.2017 - 08.2019
  • Performed safe and efficient child care services to children aged 8 weeks to 12 years old, with 2-6 workers with every 3-10 children in a room on average.
  • Developed friendly relationships with parents when they dropped/picked up their children, making connections for further in-home nanny opportunities.
  • Monitored and maintained children in each classroom during church service hours, making sure everyone's needs were met.
  • Kept up with classroom cleanliness and health standards, kept count of children and within sight as well as made sure they were comfortable and entertained.

Education

High School Diploma -

Heritage Academy
01.2019

Skills

  • Customer Service and Interaction
  • Organization and Computer Literacy
  • Attention to Detail
  • Written and Verbal Communication
  • Adaptability and Flexibility
  • Multitasking
  • Effective Time Management
  • Teamwork
  • Policy and Procedure Adherence
  • Conflict Resolution and Problem-Solving
  • Data Entry
  • Proficient in Office 365 and Adobe Creative Cloud
  • Interpersonal Skills

Certification

  • Driver's License (date iss: 07/19/2023, date exp: 07/19/2031)

Timeline

Retail Sales Advisor

H&M
09.2023 - 10.2023

Barista/Food Prep/Customer Service

Hilton Hotels Corporation
10.2022 - 11.2022

Barista

Starbucks
09.2021 - 08.2023

Tea Barista/Cashier

Teacision Boba Tea & Art Gallery
09.2019 - 05.2020

Childcare Leader

Real Life Church
08.2017 - 08.2019

High School Diploma -

Heritage Academy

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Elise Keefer