Elise Owens
Rochester,NH
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
5
5
years of professional experience
Work History
Equipment Finance Collection Specialist
First Citizens Bank
02.2023 - 03.2024
- Provided exceptional customer service while resolving disputes, resulting in improved customer satisfaction ratings for the department.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Achieved timely resolution of delinquent accounts by maintaining open communication lines with clients and diligently following up on payment promises.
Server/Bartender
Weathervane Restaurant
11.2021 - 08.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Vendor Advocate Specialist
Bottomline Technologies
09.2019 - 11.2021
- Processed transactions by calculating purchase totals and collecting payments.
- Answered questions and assisted customers with item selection and location.
- Met sales goals by offering excellent customer service.
- Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
- Developed long-term strategic partnerships with key vendors, enhancing collaboration and creating mutual benefits.
- Implemented an efficient vendor management system that streamlined operations and reduced administrative workload.
Education
Associate of Applied Science - Liberal Arts And General Studies
NHTI - Concord's Community College
Concord, NH05.2003
Skills
- Data entry proficiency
- Debt recovery expertise
- Strong negotiation skills
- Credit Control Knowledge
- Goal-Oriented
- Call center experience
- Microsoft Office
- Training and Teaching
- Payment Processing
- Delinquent Account Notification
Timeline
Equipment Finance Collection Specialist
First Citizens Bank
02.2023 - 03.2024
Server/Bartender
Weathervane Restaurant
11.2021 - 08.2022
Vendor Advocate Specialist
Bottomline Technologies
09.2019 - 11.2021
Associate of Applied Science - Liberal Arts And General Studies
NHTI - Concord's Community College
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