Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
AssistantManager
Elise Williams

Elise Williams

Lakewood,CO

Summary

Pragmatic professional with solid experience in leadership roles. Adept at implementing strategic business plans, driving growth and improving operations. Skilled in financial management and stakeholder relations. Collaborative and dedicated to building and leading talented and motivated individuals.

Overview

17
17
years of professional experience

Work History

Chief Home Officer

Self-Employed
01.2018 - Current
  • Demonstrated proficient leadership skills to motivate "employees" and build competent teams.
  • Managed "employees" to maximize productivity while training "staff" on best practices and protocols.
  • Clarified roles, responsibilities and expectations of "staff".
  • Collaborated with Co-Chief Home Officer to develop strategic initiatives and long term goals.
  • Expertly juggled multiple projects and priorities like childcare, scheduling & logistics, and educational / after-school activities.
  • Strong advocacy and organizational skills as evidenced by successfully navigating interventions & accommodations for for gifted and talented "employees".
  • Ability to maintain extreme calm under pressure and chaos.
  • Managed 4 strong and independent "employees" and 1 headstrong Co-Chief Home Officer.

PTA President & School Accountability Chair

Elementary School
08.2017 - Current
  • Cultivated strong relationships with external partners to foster collaboration and maximize resources.
  • Reduced operational costs through strategic cost management initiatives.
  • Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
  • Supported school principal and staff for optimal performance.
  • Raised over $150,000 in donations since 2017 through various fundraising events.
  • Developed protocols for tracking and managing budgets and timelines for events.
  • Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
  • Communicated business performance, forecasts and strategies to stakeholders.
  • Managed a board of 6 executive officers and worked with over 350+ children.

Insurance Broker & Brokerage Owner

Self-Employed
10.2006 - 01.2018
  • Calculated quotes and educated potential clients on insurance options.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Sold auto, home, renters, life and commercial business insurance policies to new and existing customers.
  • Strategized with clients to create customized insurance policy packages while informing clients of investment opportunities to protect assets.
  • Developed sales leads from direct referrals, networking and targeted marketing campaigns.
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
  • Analyzed sales volume, retention and loss ratio trends to identify areas for improvement.
  • Coached and mentored staff in company policies and successful customer service and retention strategies.
  • Liaised between executives and lower level employees to enforce policies and convey feedback.
  • Monitored staff activities to quickly identify and correct any costly, unsafe or inappropriate behaviors.
  • Provided staff with support and training to achieve top client satisfaction.
  • Managed recruitment to successfully meet short- and long-term business staffing goals.
  • Managed a staff of 5 associate brokers and 2 customer service representatives while maintaining relationships with 35+ insurance carriers and 2000+ insureds.

Education

Nursing

Metropolitan State University of Denver
Denver, CO
05.2004

Skills

  • Business Optimization
  • Team Member Development
  • Performance Goals
  • Training Employees
  • Articulate Communication
  • Materials Planning
  • Professional Development
  • Innovative and Visionary
  • Business-to-Business Sales
  • Contact Management Systems
  • Account Management
  • Program Management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill

Timeline

Chief Home Officer

Self-Employed
01.2018 - Current

PTA President & School Accountability Chair

Elementary School
08.2017 - Current

Insurance Broker & Brokerage Owner

Self-Employed
10.2006 - 01.2018

Nursing

Metropolitan State University of Denver
Elise Williams