Summary
Overview
Work History
Education
Skills
Timeline
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Eliseo Rios Perez

Gainesville,US

Summary

Accomplished Shift Supervisor with a proven track record at Starbucks, enhancing customer satisfaction through strategic planning and effective conflict resolution. Skilled in inventory control and bilingual communication, I excel in team leadership and customer service management, significantly improving operational efficiency and safety standards.

Overview

5
5
years of professional experience

Work History

Shift Supervisor

Starbucks
10.2023 - Current
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Collaborated with other leaders and executives to direct workflow and support operations.

Barista

Starbucks
09.2019 - 10.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
  • Maintained clean and organized workspace, ensuring welcoming environment for customers.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.

Education

High School Diploma -

Gainesville High School
Gainesville, GA

Skills

  • Inventory control and record keeping
  • Document Management
  • Strategic Planning
  • Safety awareness
  • Workplace Safety
  • Flexible Schedule
  • Team Collaboration and Leadership
  • Bilingual , fluent in Spanish and english
  • Conflict Resolution
  • Customer Service Management

Timeline

Shift Supervisor

Starbucks
10.2023 - Current

Barista

Starbucks
09.2019 - 10.2023

High School Diploma -

Gainesville High School

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Eliseo Rios Perez