ELISHA B. GRAY-HARRIS
Oak Creek,WI
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
UPS (United Parcel Service)
09.2023 - 08.2024
- Handled customer inquiries regarding package tracking, shipping services, and account support.
- Resolved issues efficiently while maintaining UPS customer service standards.
- Communicated with internal departments to ensure prompt issue resolution.
- Assisted in training new seasonal hires and mentored peers.
Call Center Resource Representative
Froedtert Health
07.2012 - 09.2022
- Responded to and resolved complex inquiries across departments in a timely and professional manner.
- Trained and provided backup support for new and existing team members.
- Handled high call volume while maintaining service quality and documentation standards.
- Managed communication via phone, email, and internal systems.
- Maintained accurate records and data entry per organizational guidelines.
Internal Occupational Health Assistant
Froedtert Health
03.2020 - 05.2020
- Delivered Occupational Health support via phone and in-person.
- Conducted respiratory fit testing and provided administrative assistance to healthcare staff.
Customer Service Representative
Time Warner Cable
04.1998 - 03.2011
- Managed billing, pricing, scheduling, and general inquiries.
- Upsold services and supported troubleshooting of customer equipment.
- Provided training and mentorship to new employees.
- Collaborated cross-functionally to solve service-related issues.
Education
Medical Billing & Coding -
Sanford Brown College
Office Technology - undefined
Stratton College
Skills
Excellent Customer Service
Multitasking with Accuracy
Active Listening
Team Player
Punctual and Reliable
Problem-solving
Mentorship & Training
Customer service
Active listening
Activities
- Church Community Giveaway Support
- Choir Member
- Sunday School Teacher
- PTA Member
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Timeline
Customer Service Representative
UPS (United Parcel Service)
09.2023 - 08.2024
Internal Occupational Health Assistant
Froedtert Health
03.2020 - 05.2020
Call Center Resource Representative
Froedtert Health
07.2012 - 09.2022
Customer Service Representative
Time Warner Cable
04.1998 - 03.2011
Office Technology - undefined
Stratton College
Medical Billing & Coding -
Sanford Brown College