Open To Work
Elisha Bonds
Center Line,MI
Summary
Experienced operations leader with a strong background in managing large teams and optimizing critical processes. Skilled in overseeing daily operations to ensure the efficient and accurate delivery of services. Proven expertise in implementing processes/protocols, enhancing compliance with regulations, and leading continuous improvement initiatives to drive productivity and service quality. Adept at streamlining workflows, improving data management, and collaborating with cross-functional teams to address operational challenges. Committed to excellence and delivering high-quality outcomes in dynamic, fast-paced environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Lead Analyst (Promotion)
Molina Healthcare
01.2017 - Current
- Subject Matter Expertise and Career Progression: Serve as Lead Analyst and Subject Matter Expert for CMS requirements. Notable achievements include multiple promotions reflecting increased responsibility and expertise, advancing from an entry-level Analyst to Analyst in Provider Configuration Management, and now to Lead Analyst.
- Strategic Leadership: Lead and mentor a team of 7 associates analysts (with a cognizant team of 4), driving high levels of accuracy and efficiency in provider configuration processes, directly contributing to the organization's operational excellence and strategic goals.
- Successfully optimized provider data management: Streamlined the setup, maintenance, and optimization of provider data in Molina Healthcare’s systems, ensuring 100% compliance with internal policies and regulatory requirements.
- Enhanced claims processing accuracy: Effectively managed the configuration of provider networks, resulting in a significant reduction in claim processing errors and improved provider reimbursement timelines, which increased member access to services.
- Led process improvements: Identified and implemented critical process improvements, boosting the efficiency and accuracy of provider configuration activities significantly. Developed and enforced quality assurance processes that ensured the integrity and accuracy of provider data.
- Collaborated to optimize workflows: Worked closely with cross-functional teams, including IT, claims processing, and provider relations, to resolve configuration issues and optimize workflows, resulting in faster resolution times and increased productivity.
- Data-driven decision-making: Generated and analyzed detailed reports on provider configuration metrics, successfully identifying trends, gaps, and opportunities for improvement, leading to enhanced data accuracy and operational efficiency.
Gap Leader
Faurecia
11.2010 - 05.2016
- Managed daily operations: Oversaw the activities of a large production team, consistently meeting or exceeding production goals while maintaining high levels of quality.
- Promoted a safety-first culture: Introduced and enforced safety protocols, leading to a safer work environment and improved compliance with industry regulations.
- Optimized production performance: Led continuous improvement projects that enhanced overall productivity and efficiency across the production line.
- Improved inventory management: Streamlined inventory control processes, ensuring timely availability of parts and materials while reducing excess inventory.
- Collaborated with cross-functional teams: Worked closely with engineering, quality, and logistics departments to address production challenges and ensure seamless operations.
Education
MBA -
University of Phoenix
Tempe, AZ03.2026
Bachelor of Science - Health Administration
University of Phoenix
03.2024
Skills
Healthcare Operations Management
Process Optimization
Regulatory Compliance
Project Management
Coaching & Development
Risk Mitigation
Systems: QNXT, Salesforce, EDIFECS
Data Analysis & Reporting
Continuous Improvement
Cross Functional Collaboration
Performance Improvement
Leadership Capacity
Resource Allocation & Management
Innovation & Problem Solving
Strategic Planning & Implementation
Power BI expertise
Training and mentoring
Advanced Excel
Stakeholder management
Report generation
Network administration
Statistical analysis
Performance optimization
Network management
Accomplishments
Deans list from July 2025-December 2026
Affiliations
NSLS
Certification
UOPX DIGITAL BADGE- Operational Efficiency
UOPX DIGITAL BADGE- Business Planning
Timeline
Lead Analyst (Promotion)
Molina Healthcare
01.2017 - Current
Gap Leader
Faurecia
11.2010 - 05.2016
Bachelor of Science - Health Administration
University of Phoenix
MBA -
University of Phoenix