Friendly Dental Receptionist dedicated to greeting every patient with smile and running front desk day-to-day operations smoothly. Strengths include handling insurance claims, managing multi-line phone systems and addressing patients' concerns.
Overview
9
9
years of professional experience
Work History
Dental Receptionist
Hillsboro Dental Exellence
Hillsboro, OR
2022.08 - Current
Answered and managed incoming calls and emails.
Processed referrals to specialists when required by the dentist.
Ensured that all HIPAA regulations were followed while handling confidential patient information.
Gathered medical information, dental health history and vitals from patients.
Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Managed front desk operations including scheduling appointments, collecting payments.
Verified patient's eligibility for benefits under various insurance plans.
Delta Logistics
HDEL
Portland, OR
2020.05 - 2022.07
Processed shipment documents neatly and efficiently for each load.
Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Delivered rush merchandise on tight schedules to meet customer targets.
Provided excellent customer service by answering inquiries about products or services being delivered.
Received daily delivery instructions and route assignments from dispatch.
Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Sanitation Worker
Resers Foods
Hillsboro, OR
2019.09 - 2020.05
Maintained records of sanitation activities on a daily basis.
Sanitized food processing areas according to safety protocols.
Sorted recycled and recyclable materials into various areas for further processing, transportation or repurposing.
Disassembled equipment for cleaning and reassembled to restore performance.
Performed periodic deep cleans of entire facility as needed.
Worked with cross-functional teams to achieve goals.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Completed day-to-day duties accurately and efficiently.
Production Lead
Us Linen & Uniforms
Hillsboro, OR
2015.01 - 2019.04
Identified areas of improvement and implemented changes accordingly.
Set up and operated production machinery according to specific standards and protocols of company.
Executed and coordinated employee training to meet quality requirements.
Ensured safety regulations were followed by all staff members.
Maintained an accurate inventory of raw materials and supplies.
Produced quality products by palletizing, packaging and assembling finished items.
Assisted in training new personnel in the use of tools and equipment.
Education
High School Diploma -
Liberty High School
Hillsboro, OR
2015-06
Skills
Issue Resolution
Patient Flow Management
Insurance Verification
Phone and Email Etiquette
Office Opening and Closing
Punctual and Reliable
Languages
Spanish
Limited
References
References available upon request.
Timeline
Dental Receptionist
Hillsboro Dental Exellence
2022.08 - Current
Delta Logistics
HDEL
2020.05 - 2022.07
Sanitation Worker
Resers Foods
2019.09 - 2020.05
Production Lead
Us Linen & Uniforms
2015.01 - 2019.04
High School Diploma -
Liberty High School
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