Elisha Castellanos
Hillsboro,OR
Summary
Friendly Dental Receptionist dedicated to greeting every patient with smile and running front desk day-to-day operations smoothly. Strengths include handling insurance claims, managing multi-line phone systems and addressing patients' concerns.
Overview
9
9
years of professional experience
Work History
Dental Receptionist
Hillsboro Dental Exellence
Hillsboro, OR
08.2022 - Current
- Answered and managed incoming calls and emails.
- Processed referrals to specialists when required by the dentist.
- Ensured that all HIPAA regulations were followed while handling confidential patient information.
- Gathered medical information, dental health history and vitals from patients.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Managed front desk operations including scheduling appointments, collecting payments.
- Verified patient's eligibility for benefits under various insurance plans.
Delta Logistics
HDEL
Portland, OR
05.2020 - 07.2022
- Processed shipment documents neatly and efficiently for each load.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Received daily delivery instructions and route assignments from dispatch.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Sanitation Worker
Resers Foods
Hillsboro, OR
09.2019 - 05.2020
- Maintained records of sanitation activities on a daily basis.
- Sanitized food processing areas according to safety protocols.
- Sorted recycled and recyclable materials into various areas for further processing, transportation or repurposing.
- Disassembled equipment for cleaning and reassembled to restore performance.
- Performed periodic deep cleans of entire facility as needed.
- Worked with cross-functional teams to achieve goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
Production Lead
Us Linen & Uniforms
Hillsboro, OR
01.2015 - 04.2019
- Identified areas of improvement and implemented changes accordingly.
- Set up and operated production machinery according to specific standards and protocols of company.
- Executed and coordinated employee training to meet quality requirements.
- Ensured safety regulations were followed by all staff members.
- Maintained an accurate inventory of raw materials and supplies.
- Produced quality products by palletizing, packaging and assembling finished items.
- Assisted in training new personnel in the use of tools and equipment.
Education
High School Diploma -
Liberty High School
Hillsboro, OR06-2015
Skills
- Issue Resolution
- Patient Flow Management
- Insurance Verification
- Phone and Email Etiquette
- Office Opening and Closing
- Punctual and Reliable
Languages
Spanish
Limited
References
References available upon request.
Timeline
Dental Receptionist
Hillsboro Dental Exellence
08.2022 - Current
Delta Logistics
HDEL
05.2020 - 07.2022
Sanitation Worker
Resers Foods
09.2019 - 05.2020
Production Lead
Us Linen & Uniforms
01.2015 - 04.2019
High School Diploma -
Liberty High School
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