Elisha Cockburn
Staten Island,NY
Summary
A detail-oriented professional with extensive experience in customer service and banking. Proficient in counting currency and coins, maintaining accurate records, and fostering client loyalty. A driven salesperson with a service-oriented and organized approach. An accuracy-focused banking expert experienced in cash handling, transaction management, and fraud prevention. Promotes bank products and services to enhance revenue and customer loyalty. A persuasive communicator with strong analytical skills for solving customer problems.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bank Teller
Santander Bank
Staten Island, NY
06.2023 - Current
- Open new checking, savings, and lines of credit for customer accounts.
- Assisted customers in opening new accounts and completing required paperwork.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Processed deposits, withdrawals, transfers, loan payments, and other transactions accurately and efficiently.
- Received and counted daily inventories of cash, drafts, and checks.
- Took on additional shifts during busy periods to minimize staffing shortages.
- Resolved customer disputes promptly in accordance with bank policies and procedures.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Followed up on requests from customers in a timely manner.
- Adheres to safe deposit box procedures, operations, and guidelines.
Cashier/ Stores Clerk
Stop and Shop
Staten Island, NY
05.2022 - 05.2023
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Maintained work area and kept cash drawer organized.
Sales Associate/ Cashier
T.J. Maxx & HomeGoods
Staten Island, NY
12.2021 - 05.2023
- Maintained knowledge of sales and promotions, return policies and security practices.
- Answered store and merchandise questions and led customers to wanted items.
- Worked with fellow sales team members to achieve group targets.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Used technology resources to assist customers in locating and selecting items.
- Maintained cleanliness of store environment including floors, windows, displays.
- Adhered to company initiatives and achieved established goals.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Answered incoming telephone calls to provide store, products and services information.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Processed credit card transactions quickly and securely.
Clerk II
Ministry of Education (Trinidad and Tobago)
09.2014 - 11.2021
- Directed and managed Accounting and Administrative functions for the Ministry Of Education at Sixth Form Government School, while providing support to the Registrar attached to the school
- Prepared and recorded invoice orders utilized for the financial year for submission to the Finance and Accounting Department of The Ministry of Education
- Submissions of Monthly Financial Statements to the Director of Finance & Accounts
- Cumulative Statement of Expenditure
- List of outstanding invoice Orders
- Prepared monthly statement for the Return of Invoice Orders used
- Receiving of Stationery and other office school supplies are checked and put away as soon as it is received
- Maintained internal messengerial service
- Receiving requisition forms is from the staff and distributing stationery, office and school for distribution
- Maintained an inventory of office machinery, appliances and furniture
- Managed the goods purchased with Invoice orders entered into the register by outlining invoice numbers, customer names, goods purchased and the cost of goods
Teller, Customer Service Representative
First Citizens Bank (Trinidad and Tobago)
09.2013 - 09.2014
- Answered customer inquiries regarding bank products and services.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Adhered to financial services security and audit procedures.
- Received and counted daily inventories of cash, drafts and checks.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- Maintained accurate records of all transactions for compliance purposes.
- Continuously updated knowledge about banking products, services, policies, and regulations.
- Maintained confidentiality of bank records and client information.
- Trained employees on cash drawer operation.
- I've followed up on customers' requests as soon as possible.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Assisted customers in opening new accounts and completing required paperwork.
Education
A.S - Management
University of West Indies Roytec
Trinidad and Tobago 06.2016
CAPE - Accounting Unit 1, Economics Unit 1, Economics Unit 2, Management of Business Unit 1, Management of Business Unit 2, Communications Skills, Caribbean Studies
Sixth Form Government Secondary School
St. James, Trinidad and Tobago06.2013
Skills
- Confidentiality awareness
- Team collaboration
- Relationship building
- Clear communication
- Fraud detection
- Financial transactions
- Listening and comprehension
- Signature verification
- Financial literacy
- Banking regulations knowledge
- Time management proficiency
- Customer relationship development
- Problem-solving
- Conflict resolution
- Asset management
- Customer relationship management
- Banking software
- Phone etiquette
Certification
- - CPR
- - Telecommunication
- Office Management
- Management
Timeline
Bank Teller
Santander Bank
06.2023 - Current
Cashier/ Stores Clerk
Stop and Shop
05.2022 - 05.2023
Sales Associate/ Cashier
T.J. Maxx & HomeGoods
12.2021 - 05.2023
Clerk II
Ministry of Education (Trinidad and Tobago)
09.2014 - 11.2021
Teller, Customer Service Representative
First Citizens Bank (Trinidad and Tobago)
09.2013 - 09.2014
A.S - Management
University of West Indies Roytec
CAPE - Accounting Unit 1, Economics Unit 1, Economics Unit 2, Management of Business Unit 1, Management of Business Unit 2, Communications Skills, Caribbean Studies
Sixth Form Government Secondary School