Sunny Ohlen
Customer Service Representative
Incline Village,NV
Summary
Focused professional eager to contribute a positive attitude, empathy, and customer-focused skillset to a dynamic team. Born & raised on Kaua'i, Hawai'i, aloha and kuleana (responsibility) define my worldview and character. Looking to the future, I intend to build a career based on integrity and dedicated to serving others. Experienced and adaptable in corporate environments.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Bank Teller
Wells Fargo
Incline Village, NV
11.2023 - Current
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
Front Desk Host (Summer Seasonal)
Hyatt Regency Lake Tahoe
05.2023 - 10.2023
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and facility and room maintenance problems to appropriate personnel for immediate remediation.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Assistant Office Manager & Boat Photographer
Tahoe Cruises
04.2022 - 05.2023
- Work with Office & Boat Crew cohesively with clear communication
- Provide excellent customer service while selling Boat Cruises
- Answered customer telephone calls promptly and provide a welcoming atmosphere
- Completed regular inventory counts to verify storage & supplies are full, address discrepancies, and forecast future needs for boat
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Cross-trained and backed up other office workers & boat crew
- Photographed high-quality images for guest photos on board two different vessels
- Edited, toned, and uploaded photographs for publication to be sold to boat & charter guests
Kitchen Prep Cook
Himmel Haus
01.2022 - 06.2022
Customer Service Cashier
Vail Resorts At Heavenly
11.2021 - 04.2022
Cafe Attendant, Cashier, Barista
Lake Tahoe Resort Hotel
08.2020 - 04.2021
Education
High School Diploma -
Kapaa High School
Kapaa, HI 07.2007 - 05.2011
Bachelor of Science - Anthropology
University of Nevada Reno
Reno, NV05-2027
Skills
Team collaboration
Relationship building
Phone etiquette
Risk management
Confidentiality awareness
Patience and empathy
Stress tolerance
Time management
Cash handling expertise
Banking software
References
Shelly Mcarty - Operations Manager at Tahoe Cruises, South Lake Tahoe, CA
702-358-6006
Howard Colgan- Premier Banker Wells Fargo Incline, Village, NV
775-885-5500
Debra Anesin - Owner & Operator of Ship Pics South Lake Tahoe, CA
702-885-9022
anesin2@aol.com
Timeline
Bank Teller
Wells Fargo
11.2023 - Current
Front Desk Host (Summer Seasonal)
Hyatt Regency Lake Tahoe
05.2023 - 10.2023
Assistant Office Manager & Boat Photographer
Tahoe Cruises
04.2022 - 05.2023
Kitchen Prep Cook
Himmel Haus
01.2022 - 06.2022
Customer Service Cashier
Vail Resorts At Heavenly
11.2021 - 04.2022
Cafe Attendant, Cashier, Barista
Lake Tahoe Resort Hotel
08.2020 - 04.2021
High School Diploma -
Kapaa High School
07.2007 - 05.2011
Bachelor of Science - Anthropology
University of Nevada Reno