Elisha Cunigan
Cape Girardeau,MO
Summary
Adept at leading teams to success, demonstrated during my tenure at Technicolor Distribution, I excel in project planning and conflict resolution. My approach combines critical thinking with compassionate communication, significantly enhancing team productivity and customer satisfaction. Skilled in medication administration and patient advocacy, I consistently deliver high-quality care and operational efficiency.
Overview
15
15
years of professional experience
Work History
CNA
Missouri Veterans Home
Cape Girardeau, MO
09.2024 - 11.2024
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Answered patient call lights promptly and responded to requests appropriately.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
Assistant Manager
Boost Moblie
Cape Girardeau, MO
07.2021 - 11.2023
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
SME Team Leader
Technicolor Distribution
Memphis, TN
09.2009 - 09.2020
- Developed and implemented strategies to improve team performance.
- Conducted regular meetings with the SME team to review progress and address any issues.
- Monitored daily activities of the SME team, ensuring all necessary tasks were completed in a timely manner.
- Provided guidance on complex projects, ensuring tasks were completed accurately and efficiently.
- Assisted in resolving conflicts between team members and provided support when needed.
- Created reports summarizing key metrics such as productivity levels, customer satisfaction ratings.
- Identified areas for improvement within the SME team and developed action plans to address them.
Prior Authorization Representative
UT Family Medicine
Memphis, TN
11.2016 - 05.2018
- Reviewed prior authorization requests for completeness and accuracy.
- Researched medical policies to ensure appropriate coverage of services.
- Assessed insurance benefits and determined eligibility criteria.
- Maintained accurate records on all prior authorizations requested, received, and denied.
- Processed appeals for denials in accordance with established procedures.
- Provided timely feedback to physicians regarding authorization status.
- Communicated with internal teams regarding changes in policy or procedure related to prior authorization process.
Medical Assistant
NewStart Family and Obstetrical Care
Memphis, TN
06.2012 - 11.2016
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
Education
Bachelor of Science - Business Management
Strayer University
Memphis, TN04-2021
Certification - Medical Assistant
Remington College
Memphis, TN06-2012
Skills
- Team collaboration
- Dressing assistance
- Time management
- Wound care
- Critical thinking
- Emergency response
- Conflict resolution
- Patient advocacy
- Medication assistance
- Infection control practices
- Attention to detail
- Active listening
- Clinical documentation
- Feeding assistance
- Multitasking and organization
- Compassionate communication
- Flexibility and adaptability
- Medication administration
- Problem-solving
- Marketing
- Relationship building
- Project planning
- Networking strategies
- Budget control
- Competitor research
- Staff training and development
- Decision-making
Timeline
CNA
Missouri Veterans Home
09.2024 - 11.2024
Assistant Manager
Boost Moblie
07.2021 - 11.2023
Prior Authorization Representative
UT Family Medicine
11.2016 - 05.2018
Medical Assistant
NewStart Family and Obstetrical Care
06.2012 - 11.2016
SME Team Leader
Technicolor Distribution
09.2009 - 09.2020
Bachelor of Science - Business Management
Strayer University
Certification - Medical Assistant
Remington College
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