ELISHA EL KINTAOUI
Halfmoon
Summary
Experienced professional, adept at managing teams and fostering collaboration. Skilled in optimizing processes and maintaining organizational excellence. Strong analytical abilities coupled with a detail-oriented approach to tasks.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Endocrinology Patient Coordinator
Weill Cornell Medicine
08.2024 - Current
- Managed daily patient flow using EPIC, including scheduling consultations, diagnostic testing, and follow-up appointments while accurately registering patients and updating demographic information.
- Coordinated patient care by processing referrals, obtaining external medical records, and monitoring care pathways to ensure timely and efficient treatment.
- Provided administrative support by verifying insurance eligibility, securing prior authorizations, and assembling complete and compliant patient charts.
- Triaged high-volume phone calls, addressed patient inquiries regarding care plans, and provided education related to endocrine conditions.
- Collaborated closely with endocrinologists, dietitians, and specialty providers to ensure continuity of care and accurate clinical documentation.
Inventory Control Manager
Jean Paul Spa and Salons
08.2023 - 02.2025
- Conducted regular audits of inventory levels to identify discrepancies, taking corrective action when necessary to maintain accurate records.
- Reduced stock discrepancies through meticulous record-keeping utilizing excel.
- Processed damaged goods and completed wasted inventory paperwork.
- Assisted management staff with maintaining budget and schedule controls using standard project management protocols.
Dispute and Fraud Analyst
Saratoga Community Federal Credit Union
03.2023 - 08.2023
- Identified fraudulent activities through meticulous analysis of transaction data and trends.
- Conducted in-depth investigations into complex cases, leading to successful recovery of lost funds.
- Input financial data and produce reports using Excel.
- Strengthened internal controls by recommending policy updates based on observed patterns and vulnerabilities.
- Coordinated closely with law enforcement agencies when appropriate, assisting in their investigations as needed.
C2C Agent
Citizens Bank
01.2021 - 10.2022
- Act as reference/escalation point for colleagues both within branches and across multi-state network with exemplary understanding of policies, procedures, products, and end to end retaining ownership to satisfactory completion.
- Managed approximately 90-110 incoming calls per day from colleagues and customers.
- Provided in-depth support which ensures high level of service is delivered increasing customer satisfaction and enhancing customer relationship.
Universal Banker
Citizens Bank
05.2020 - 12.2021
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Handle financial transactions including cash and check, Coordinate with team members and work towards sales of products.
- Assisted branch management with day-to-day transactions, including but not limited to approving transactions and preparing reports.
Advertising Sales Manager
The Gazette
06.2016 - 04.2020
- Handled inbound and outbound phone calls and emails with accounts; email, phone, and in-person sales.
- Provided excellent customer service and create positive relationships with accounts to ensure repeat business.
- Effectively managed CRM database by recording and reporting daily activities
- Helmed team of 6 advertising, design and sales professionals.
Third Key Management/Certified Diamontologist
Kay Jewelers
08.2012 - 05.2016
- Assisted in opening and closing of location, including cash handling and deposits; negotiated and finalized sales contracts.
- Provided exceptional after-sales support by offering complimentary cleaning, resizing, and repair services for diamond jewelry purchases.
- Organized inventory reports of store reducing shrinkage by 9%; exceeded sales during my shift by 14% on average.
- Organized special events showcase exclusive diamond collections, driving increased sales opportunities.
Education
General Studies- 15 credits
Fulton Montgomery Community College
Skills
- Data Analysis
- EPIC Systems
- Leadership Experience
- Excel/Google Sheets
- Data Visualization
- Critical Thinking
- Communication
- Attention to detail
- Project Management
Certification
Google Data Analytics Professional Certificate
ADP Entry Level Payroll Specialist
HubSpot Academy Digital Marketing Certificate
Timeline
Endocrinology Patient Coordinator
Weill Cornell Medicine
08.2024 - Current
Inventory Control Manager
Jean Paul Spa and Salons
08.2023 - 02.2025
Dispute and Fraud Analyst
Saratoga Community Federal Credit Union
03.2023 - 08.2023
C2C Agent
Citizens Bank
01.2021 - 10.2022
Universal Banker
Citizens Bank
05.2020 - 12.2021
Advertising Sales Manager
The Gazette
06.2016 - 04.2020
Third Key Management/Certified Diamontologist
Kay Jewelers
08.2012 - 05.2016
General Studies- 15 credits
Fulton Montgomery Community College