Elisha Henderson
Waterford,MI
Summary
Proactive and goal-oriented professional with a strong emphasis on time management and problem-solving. Recognized for reliability and adaptability, demonstrating a quick ability to learn and apply new skills. Committed to utilizing these qualities to drive team success and contribute meaningfully to offender success.
Overview
15
15
years of professional experience
Work History
Clerical Specialist
State Of Michigan Department Of Corrections
04.2014 - Current
- Facilitated the timely completion of projects by coordinating schedules, resources, and communication among team members.
- Enhanced communication between departments by scheduling regular meetings and maintaining accurate contact information.
- Reduced errors in data entry with careful attention to detail and double-checking work for accuracy.
- Maintained strict confidentiality while handling sensitive client information, adhering to established security protocols.
- Contributed to a positive work environment with exceptional interpersonal skills, fostering strong relationships among colleagues.
Receptionist
Oakland Community College
09.2009 - 08.2013
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Education
Bachelor of Science - Criminal Justice
Central State University
Wilberforce, OH.05.2023
Associate of Applied Science - Mental Health/Social Work
Oakland Community College
Farmington Hills, MI.08.2013
Skills
- Ability to communicate clearly and effectively verbally and in writing
- Exceptional problem-solving skills
- Intermediate knowledge in COMS, Omni, Mocha
- Strong attention to detail
- Exceptional customer relation skills
- Expert knowledge of Microsoft Office suite
- Strong organizational and time management skills
- Ability to effectively interact with the diverse public as a team player
- High ethical standards and ability to maintain confidences
- Ability to work under stressful and hazardous situations
- Professional demeanor
- Critical thinking skills
- Professional boundaries
- Motivational Interviewing
- Cultural Sensitivity
Accomplishments
4/2023- Awarded Honors certificate for outstanding academic performance
4/2022- Awarded Honors certificate fot outstanding academic performance
Timeline
Clerical Specialist
State Of Michigan Department Of Corrections
04.2014 - Current
Receptionist
Oakland Community College
09.2009 - 08.2013
Bachelor of Science - Criminal Justice
Central State University
Associate of Applied Science - Mental Health/Social Work
Oakland Community College
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