Elisha Johnson
Fort Lauderdale
Summary
Dynamic Customer Service Specialist with a proven track record at ADT Security, excelling in call center operations and customer relationship management. Achieved a 95% satisfaction rate by resolving complex inquiries and enhancing service efficiency. Skilled in verbal communication and data entry, consistently delivering exceptional support in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Customer Services Specialist
ADT Security
Fort Lauderdale
10.2021 - Current
- Excellent communication skills, with high professionalism.
- Provide customer satisfaction with forward-thinking strategies focused on addressing customer needs, and resolving concerns.
- Maintained an up-to-date knowledge of company offerings in order to provide relevant recommendations based on client needs.
- Follow up on other parties' phone calls.
- Follow up on missed renewals.
- Complete client documentation.
- Answer constant customer calls with minimal wait time, approximately 100 to 150 calls per day.
- Resolved customer inquiries and complaints, achieving a 95% satisfaction rate; enhanced communications skills; addressed complex financial issues.
- Improved client retention.
- Managed high-volume customer interactions, reducing response time by 40%; strengthened multitasking abilities, handled diverse financial queries; elevated service efficiency.
- Processed financial transaction accurately.
- Managed client relationships and ensured satisfaction through regular communication.
Customer Service Representative
Teleperformance
Fort Lauderdale
10.2018 - 10.2021
- Assisted customers with inquiries and resolved issues effectively.
- Managed customer accounts and updated records accurately.
- Provided product information and guided customers in selections.
- Collaborated with team members to enhance service delivery.
- Handled high-volume calls while maintaining professionalism.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Diploma -
Mavericks High
Sunrise, FL06.2011
Skills
- Call center operations
- Typing 65 WPM
- Data entry
- Customer relationship
- Inbound phone call management
- Verbal and written communication
- Providing great customer patient services
- Prospecting skills
- Communicating with customers and coworkers
- Great customer service
- Product knowledge skills
- Quality assurance controls
- Call documentation skills
- Customer support
- Fundamental knowledge of company products and services
- Professional phone voice
- Interpersonal Skills
- Resolving Issues
- Performance Monitoring
- Call Controlling
- Sales Expertise
- Analytical Abilities
- Customer Communications
- Technical Support
- Appointment Scheduling
- Administrative Support
- Completing Referrals
- Fast pace environment
Accomplishments
Consistently maintaining high customer satisfaction ratings.
Timeline
Customer Services Specialist
ADT Security
10.2021 - Current
Customer Service Representative
Teleperformance
10.2018 - 10.2021
Diploma -
Mavericks High