ELISHA MOCTEZUMA
Kissimmee,Florida
Summary
Customer-oriented professional with expertise in customer service, cash handling, food service operations, and team leadership. Excels in fast-paced environments while ensuring organization and efficiency. Trains team members, manages transactions accurately, and delivers outstanding service. Bilingual in English and Spanish with strong interpersonal and communication skills.
Overview
4
4
years of professional experience
Work History
Manager in Training
McDonald’s
Kissimmee, FL
07.2026 - Current
- Trained crew on service standards and station procedures to ensure consistent customer experience.
- Developed strategies to motivate staff, fostering a positive environment and enhancing team morale.
- Delegated assignments to team members, monitored progress, and provided feedback to improve performance.
- Coached team members on speed, accuracy, and teamwork.
- Managed opening procedures to ensure restaurant readiness and closing tasks for restaurant readiness.
- Handled customer concerns using McDonald's hospitality guidelines.
- Worked closely with customers to understand needs and resolve diverse issues.
- Greeted guests and answered menu questions with clear, helpful communication.
- Served customers with friendly support at front counter and seating area.
- Assisted teammates with order flow and smooth service during busy periods.
- Analyzed data to identify areas of improvement in processes, systems, and procedures.
- Restocked ingredients, cups, lids, and display items during shifts.
- Maintained clean workstations, equipment, and guest areas throughout service.
- Followed food safety, sanitation, and handling standards in daily operations.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Monitored food safety, sanitation, and cleanliness across prep areas.
- Operated cash registers to process payments from customers.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Supported inventory checks and stocked supplies for peak service.
- Resolved conflicts between employees or customers in a timely manner while maintaining professionalism.
- Ensured compliance with all applicable laws regarding labor relations and safety regulations.
- Focused on learning tasks efficiently to enhance performance to learn required tasks quickly to maximize performance.
Team member/cashier
Frappe Artesanal
Kissimmee, FL
04.2026 - 07.2026
- Delivered excellent customer service while operating the register and assisting guests.
- Managed cash transactions, balanced registers, and prepared deposits accurately.
- Provided exceptional customer service at register, ensuring guest satisfaction.
- Assisted team members during busy periods to ensure efficient workflow and customer satisfaction.
- Maintained clean, organized, welcoming environment to enhance customer experience.
- Supported team members during peak hours to optimize workflow and improve customer satisfaction.
Crew Trainer
McDonald's
kissimmee, FL
03.2023 - 02.2026
- Delivered exceptional customer service to enhance customer satisfaction in a high-volume environment.
- Trained and mentored new employees on company procedures and service standards to ensure consistent service quality.
- Resolved customer concerns professionally and courteously.
- Maintained food safety, cleanliness, and sanitation requirements.
- Assisted with food preparation while adhering to company guidelines.
- Supported daily operations to streamline processes and foster team collaboration.
- Processed cash transactions accurately and responsibly.
Education
Diploma -
Osceola High School
Kissimmee, FL, United StatesSkills
- Customer Service
- Team Leadership
- Staff training
- Food Safety Training
- Operational Compliance
- Opening and Closing Procedures
- Cash Handling
- Deposits
- Communication
- Multitasking
- Time Management
- Problem Solving
- Adaptability
- Team Coordination
- Bilingual (English & Spanish)
- Rapid learner
Personal Information
Title: Customer Service - Healthcare
Timeline
Manager in Training
McDonald’s
07.2026 - Current
Team member/cashier
Frappe Artesanal
04.2026 - 07.2026
Crew Trainer
McDonald's
03.2023 - 02.2026
Diploma -
Osceola High School