Elisha PRINCIPE
Port Saint Lucie,Florida
Summary
Results-oriented Office Manager with a focus on enhancing office efficiency, implementing procedures, and delivering exceptional customer service. Proven track record in staff training and clear communication.
Overview
29
29
years of professional experience
Work History
Office Manager/I.V. Tech/Phlebotomist
Ahner Medical Center
Stuart, FL
11.1997 - Current
- Coordinated communication between medical staff and patients to improve service quality.
- Implemented office procedures that reduced administrative errors and increased workflow efficiency.
- Trained new staff on operational protocols, fostering a collaborative work environment.
- Developed training materials for office procedures, enhancing team knowledge and performance.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Contributed to significant reduction in operational costs by negotiating better rates with office supply vendors.
- Led office operations, ensuring efficient workflow and compliance with healthcare regulations.
- Managed scheduling for medical staff, optimizing patient appointment availability and resource allocation.
- Trained new administrative staff on operational protocols, fostering a knowledgeable and capable team environment.
- Implemented electronic health record systems, enhancing data accessibility and patient care coordination across the center.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Education
High School Diploma -
Port Richmand High Schook
Staten Island, NYAssociate of Science - Nursing Science
College of Staten Island
Staten Island, NYSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Billing
- Scheduling and calendar management
- Clear oral/written communication
- Staff management
- Employee supervision
- Staff hiring
- Human resources
- Training and coaching
- Venipuncture
- Lab safety protocols
- Blood collection techniques
- IV insertion
- Vascular access devices
- Patient safety
Timeline
Office Manager/I.V. Tech/Phlebotomist
Ahner Medical Center
11.1997 - Current
High School Diploma -
Port Richmand High Schook
Associate of Science - Nursing Science
College of Staten Island