Summary
Overview
Work History
Education
Skills
Timeline
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Maria Santiago

Sarasota,FL

Summary

Charismatic and efficient. Highly skilled phlebotomist, brings 7 year of experience in a laboratory environment. Proven proficiency in phlebotomy, labeling and prioritizing samples. Charismatic and efficient

Overview

10
10
years of professional experience

Work History

Office Manager/Phlebotomist/Receptionist

ARCpoint Labs
10.2018 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Packaged and shipped specimens to central lab daily.

Phlebotomist

Suncoast Blood Bank
04.2017 - 08.2018
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Verified patients' identification for proper sample collection.
  • Verified proper storage and transportation of specimens to laboratories.

Owner

Cleaning Company
01.2014 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Quickly cleaned and organized rooms to make them look new again.

Education

Phlebotomy Technician

American Academy of Phlebotomy Technicians
2017

CNA Certified

CNA Certificate
Sarasota, FL
2012

High School Diploma -

Sarasota High School
Sarasota, FL
05.2007

Skills

  • Customer Service
  • Office Management
  • Organizational and Multitasking Skills
  • Data Entry
  • Scheduling and Coordinating
  • Computer Skills
  • Microsoft Excel
  • Microsoft Word
  • Outlook

Timeline

Office Manager/Phlebotomist/Receptionist

ARCpoint Labs
10.2018 - Current

Phlebotomist

Suncoast Blood Bank
04.2017 - 08.2018

Owner

Cleaning Company
01.2014 - Current

Phlebotomy Technician

American Academy of Phlebotomy Technicians

CNA Certified

CNA Certificate

High School Diploma -

Sarasota High School
Maria Santiago