Felicia Gomez

Phlebotomist/ Medical Assistant Duties

• Performed venipuncture, capillary sticks, vitals, EKGs, and specimen collection for patients of all ages.
• Ensured proper labeling, documentation, and adherence to infection-control and safety procedures.
• Verified patient information and prepared necessary lab paperwork.
• Educated patients on procedures, helping maintain comfort and understanding.
• Assisted in training new phlebotomists on correct techniques and workflow.
• Managed phlebotomy supplies and maintained clean, organized workspace.
• Efficiently processed and prepared specimens for transport to the laboratory, ensuring timely delivery for analysis
• Collaborated with laboratory personnel regarding specimen requirements or issues related to sample integrity

Receptionist Duties

• Managed patient scheduling and appointment confirmations to optimize clinic efficiency.
• Verified insurance, collected co-pays, and assisted with billing and claim issues.
• Maintained accurate EMR/EHR documentation while following HIPAA guidelines.
• Coordinated patient referrals and communicated results to providers and patients.
• Performed administrative tasks such as filing, scanning, processing mail, and supporting office workflow.
• Reviewed and corrected coding errors to help ensure accurate billing and reimbursement.
• Coordinated communication between patients and healthcare providers to enhance service delivery.

• Ensured patient safety during transport by adhering to hospital protocols.
• Streamlined readiness of transport equipment through regular cleanliness and organization checks.
• Assisted in emergency situations by efficiently lifting and transporting patients.
• Improved patient comfort through compassionate care during timely transportation.
• Facilitated smooth patient transport by collaborating with CNAs, nurses, and physicians.
• Supported nursing staff with efficient patient transfers, enhancing overall workflow.

• Scanned recorded documents to verify completeness and organized them in numerical order.
• Prepared and mailed recorded documents, ensuring labels accurately matched each address.
• Organized interoffice mail, outgoing mail, and mail placed in personal envelopes.
• Corrected and updated data on legal documents, including property deeds.
• Supported staff with document preparation and data entry for public records.

• Assisted in patient intake processes, ensuring accurate data entry.
• Escorted patients to appropriate examination rooms.
• Recorded and maintained employee activity logs using Excel.
• Supported clinical staff by preparing examination rooms and maintaining equipment readiness.
• Conducted routine inventory checks of medical supplies.