Medical Travel
Christel Power
Healthcare
Charlotte,NC
Summary
Registered Medical Assistant with expertise in patient care, EHR management, and medical billing coding. Proven ability to enhance patient outcomes through effective communication and meticulous attention to detail. Certified Phlebotomy Technician with a strong record in venipuncture and specimen collection, contributing to high productivity levels. Adaptable professional with a commitment to continuous learning and operational efficiency, leveraging new technologies to improve patient satisfaction.
Overview
16
16
years of professional experience
3
3
Certifications
Work History
Registered Medical Assistant
Atrium/ Advocate Health Pineville
Charlotte, North Carolina
07.2024 - Current
- Supported physicians during exams, treatments, and procedures to enhance patient care.
- Verified patient insurance coverage and processed payments efficiently.
- Contacted pharmacies to submit prescriptions and manage refills for patients.
- Coordinated patient scheduling and follow-up appointments to optimize workflow.
RMA/Laboratory Technician/Certified Phlebotomy Technician
Spartanburg Regional Hospital
Spartanburg, South Carolina
07.2022 - 10.2024
- Conducted routine laboratory tests and managed sample processing efficiently.
- Accurately collected and documented patient medical histories.
- Administered injections under supervision of a physician or nurse practitioner.
- Prepared laboratory specimens for analysis and organized results systematically.
- Executed point-of-care testing (POCT) including CBC, CMP, UA, Hgb, A1C, glucose, COVID, flu, RSV, and throat swab.
- Served pediatric and geriatric populations with care and precision.
Registered Medical Assistant
Prisma Health Pediatric Gastroenterology
Greenville, South Carolina
08.2022 - 02.2023
- Conducted routine laboratory tests while efficiently managing sample processing.
- Assisted physicians during examinations and procedures to improve patient care.
- Measured vital signs and documented medical histories for patient preparation.
- Integrated external records into charts and electronic health records (EHR).
- Processed prior authorization requests for various medical services and procedures.
Phlebotomist
LabCorp
Greenville, South Carolina
02.2022 - 02.2023
- Collected blood samples from pediatric, adult, geriatric, and special needs patients using established protocols.
- Verified patient information before specimen collection to ensure accuracy.
- Prepared specimens for testing with meticulous labeling and documentation.
- Collaborated with laboratory staff to optimize sample processing workflows.
Registered Medical Assistant
AFC Urgent Care/ Bon Secours St. Francis
Greenville, South Carolina
10.2017 - 04.2022
- Educated patients on medications, procedures, and physician instructions to ensure understanding.
- Assisted physicians during exams, treatments, and procedures to enhance efficiency.
- Collected laboratory specimens following established standards for accuracy.
- Administered injections under supervision, ensuring patient safety.
- Streamlined back office processes to minimize patient wait times.
- Recorded and analyzed EKG results for accurate physician review and diagnosis.
Unit Secretary
Prisma Health Upstate / Labor and Delivery
07.2019 - 09.2021
- Managed patient records and maintained confidentiality in the labor and delivery unit.
- Scheduled appointments and coordinated communication between patients and medical staff.
- Utilized electronic health record systems to update and retrieve patient information efficiently.
- Managed the front desk area ensuring neatness at all times.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
Medical Assistant Float/Procedure Scheduler
IMA Gastroenterology Consultants
Greenville, South Carolina
02.2021 - 06.2021
- Assisted physicians with patient examinations and procedures.
- Administered medications and provided patient education on treatments.
- Administered injections, medications and treatments as directed by the physician.
- Collected samples from patients for laboratory testing purposes.
- Scheduled surgeries for multiple departments using advanced scheduling software.
Patient Representative Hospital Billing
Prisma Health Upstate
Greenville, South Carolina
11.2020 - 02.2021
- Executed insurance verification and financial counseling for patients to ensure smooth billing processes.
- Verified insurance eligibility for services rendered, enhancing accuracy of billing procedures.
- Coordinated with insurance providers to confirm patient coverage for services provided.
- Identified third-party payers and verified coverage for efficient billing practices.
- Collected, posted, and managed patient account payments to maintain financial records.
- Reviewed legal claims for accuracy and identified potential issues prior to submission.
- Utilized ICD-10 and CPT coding standards to ensure compliance with billing regulations.
- Facilitated patient check-in and registration processes at Prisma Health Upstate.
Registered Medical Assistant
Prisma Health Upstate
Charlotte, North Carolina
03.2017 - 11.2020
- Instructed family members on how they can best support the diabetic patient's care plan.
- Performed glucose monitoring tests, insulin injections and other medication administration as prescribed by physician.
- Performed various tests to properly diagnose conditions.
- Ordered laboratory tests and imaging scans to complete further investigations.
- Processed prior authorization requests for various medical services and procedures.
Lead Phlebotomist (JDRF)
University Of Florda
Greenville, South Carolina
03.2018 - 01.2020
- Developed training materials for staff development initiatives to enhance skill sets.
- Executed phlebotomy procedures on patients, ensuring professionalism and safety.
- Collaborated with team members on planning and executing projects effectively.
- Attended conferences to remain informed about industry trends and advancements.
- Performed pediatric and adult venipuncture with precision and care.
- Supported JDRF camps, walks, and diabetes events through active participation.
- Contributed to team efforts in project execution, fostering a collaborative environment.
- Maintained up-to-date knowledge of research developments through continuous learning.
RMA III/Lab Phlebotomist
MGC Diabetes & Endocrinology
Spartanburg, South Carolina
04.2015 - 11.2016
- Educated patients on the phlebotomy process to alleviate anxiety and promote cooperation.
- Utilized venipuncture techniques to obtain high-quality specimens for diagnostic testing.
- Processed specimens according to laboratory instructions while adhering to safety regulations.
- Managed medical supplies inventory for clinic use such as needles, syringes, lancets and glucose meters.
Registered Medical Assistant
Piedmont Health Group Pediatrics
Greenwood, SC
03.2011 - 06.2016
- Administered vaccines and injections while meticulously recording patient reactions for safety.
- Coordinated referrals and secured insurance authorizations to enhance patient care.
- Collected, labeled, and prepared lab specimens for accurate testing outcomes.
- Changed wound dressings regularly to prevent infection and monitor healing progress.
- Managed insurance approvals for services or medications as necessary for patient treatment.
- Secured insurance authorizations to optimize patient referral processes.
- Facilitated efficient insurance approval processes for required services and medications.
- Oversaw patient referrals and insurance authorizations to ensure seamless service delivery.
Registered Medical Assistant
North Hills Medical Center
Greenville, South Carolina
02.2014 - 03.2016
- Administered medications and treatments according to physician orders.
- Monitored and documented patient vital signs to ensure stability.
- Assessed patient conditions, developed care plans, and conducted continuous reassessments.
- Assisted with minor medical procedures including suturing, splinting, injections, and EKGs.
RMA/Certified Phlebotomy Technician
St. Francis Bon Secours Oncology
Greenville, South Carolina
04.2013 - 10.2014
- Supported medical staff and patients during bone marrow procedures.
- Collected and labeled blood samples for accurate diagnostics.
- Processed blood cells to enable comprehensive testing.
- Ensured proper storage of laboratory specimens for reliable results.
- Conducted laboratory tests to monitor disease progression effectively.
- Provided support across medical offices, focusing on Oncology operations.
Registered Medical Assistant
Centennial Pediatrics
Clarksville, Tennessee
08.2009 - 01.2011
- Verified medication dosages to ensure strict adherence to safety protocols before administration.
- Conducted point-of-care testing for UA, hemoglobin, and CBC, processing specimens efficiently.
- Performed urine bladder catheterization to support accurate diagnostics.
- Assisted MD with suturing, spinal taps, and circumcisions, ensuring procedural success.
Education
Some College (No Degree) - Medical Scribe For Healthcare Certificate
Greenville Technical College
Greenville, South Carolina, SC05-2020
Associate of Applied Science - Medical Billing & Coding Reimbursement
Virginia College Greenville
Greenville, SC03-2017
Registered Medical Assistant (ARMA) - Medical Assistant Certificate Program
Nashville College of Medical Careers
01-2009
High School Diploma -
Emerald High School
Greenwood, SC12-1997
Skills
- Patient care and assessments
- EHR management
- Laboratory testing and specimen collection
- Vital signs monitoring
- Medication administration
- Clinical procedures
- Insurance verification and billing
- Attention to detail
- Effective communication
- Team collaboration
- Problem solving and conflict resolution
- Medical coding compliance
- Quality assurance practices
- Phlebotomy techniques
- Healthcare regulations compliance
- EPIC transcription expertise
- Referral processing
- Therapeutic phlebotomy skills
- Donor screening proficiency
- Clinical operations management
- Health education
- Record keeping proficiency
- Pediatric phlebotomy
- Accurate labeling
- Therapeutic phlebotomy
- Donor screening
- Continuous learning mindset
- Medical records handling
- Technical troubleshooting
- Communication
- Regulatory compliance
- Medical records management
- Laboratory procedures understanding
- Multi-sample collection
- EMR recordkeeping
- Specimen preparation
- Coding standards compliance
- Scheduling optimization
- Data entry
- Adaptable to change
- Medical records review
- Recording data
- Sanitation and sterilization
- Medical records maintenance
- Quality control guidelines
- Patient identification accuracy
- Sample storage procedures
- On-site testing
- Specimen collection and storage
- Venipuncture and capillary puncture
- Paperwork processing
- EPIC Transcription, Athena, Centricity, Allscripts, EClinical Works
- Patient advocacy
- Sample and specimen collection
Certification
Registered Medical Assistant / AMERICAN MEDICAL TECHNOLOGY
References
References available upon request.
Interests
Healthcare Teaching
Population Health
Medical Coding Billing Reimbursment
Remote Healthcare Positions
EMR Transcription Remote
Certified Coding Specialist
Telehealth
Medical Insurance
Timeline
Registered Medical Assistant
Atrium/ Advocate Health Pineville
07.2024 - Current
Registered Medical Assistant
Prisma Health Pediatric Gastroenterology
08.2022 - 02.2023
RMA/Laboratory Technician/Certified Phlebotomy Technician
Spartanburg Regional Hospital
07.2022 - 10.2024
Phlebotomist
LabCorp
02.2022 - 02.2023
Medical Assistant Float/Procedure Scheduler
IMA Gastroenterology Consultants
02.2021 - 06.2021
Patient Representative Hospital Billing
Prisma Health Upstate
11.2020 - 02.2021
Unit Secretary
Prisma Health Upstate / Labor and Delivery
07.2019 - 09.2021
Lead Phlebotomist (JDRF)
University Of Florda
03.2018 - 01.2020
Registered Medical Assistant
AFC Urgent Care/ Bon Secours St. Francis
10.2017 - 04.2022
Registered Medical Assistant
Prisma Health Upstate
03.2017 - 11.2020
RMA III/Lab Phlebotomist
MGC Diabetes & Endocrinology
04.2015 - 11.2016
Registered Medical Assistant
North Hills Medical Center
02.2014 - 03.2016
RMA/Certified Phlebotomy Technician
St. Francis Bon Secours Oncology
04.2013 - 10.2014
Registered Medical Assistant
Piedmont Health Group Pediatrics
03.2011 - 06.2016
Registered Medical Assistant
Centennial Pediatrics
08.2009 - 01.2011
Some College (No Degree) - Medical Scribe For Healthcare Certificate
Greenville Technical College
Associate of Applied Science - Medical Billing & Coding Reimbursement
Virginia College Greenville
Registered Medical Assistant (ARMA) - Medical Assistant Certificate Program
Nashville College of Medical Careers
High School Diploma -
Emerald High School