Summary
Overview
Work History
Education
Skills
Certification
Personal Information/Hobbies
Accomplishments
Timeline
Generic

Elisha Thompson

North Las Vegas

Summary

Experienced customer service professional with a background in cash handling, sales, and providing exceptional service. Proficient in utilizing POS systems and proven ability to upsell effectively. Strong communication and organizational skills ensure a seamless and efficient customer experience.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Cashier

Rebel convenience stores
02.2024 - 02.2025
  • Processed customer transactions accurately and efficiently, handling cash and credit cards
  • Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
  • Implemented effective upselling techniques to increase sales of promotional items or add-ons
  • Ensured cleanliness and organization of the checkout area, including bagging items properly
  • Maintained knowledge of current promotions and store policies to provide accurate information to customers
  • Developed rapport with regular customers by remembering their preferences and providing personalized service

Delivery Driver

DoorDash
01.2021 - 01.2024
  • Utilized GPS navigation systems or maps to find correct routes for deliveries
  • Achieved a customer satisfaction rating of 98% based on feedback ratings while delivering food
  • Maintained a clean driving record throughout employment
  • Demonstrated strong problem-solving skills when faced with unexpected road closures or traffic

Transit Ambassador

Regional Transportation Commission of Southern Nevada
04.2016 - 08.2017
  • Keeping updated knowledge of the Las Vegas Downtown and Strip bus line and Casino area
  • Provided friendly customer service to customers inquiring how to use the bus line and buy tickets
  • Announce the arrival times of busses and currently arriving busses
  • Maintaining a professional demeanor while being friendly and approachable

Barista

Starbucks
07.2016 - 05.2017
  • Expertly prepared and served a variety of coffee beverages, including espresso, cappuccino, latte, etc
  • Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their needs promptly
  • Maintained cleanliness and organization of the coffee bar area at all times for a pleasant customer experience
  • Trained new baristas on proper brewing techniques, drink recipes, and customer service protocols
  • Handled cash transactions accurately while following company policies regarding cash handling procedures

Assistant Manager

Sonic Drive-In
04.2013 - 02.2015
  • Assisted in the management of daily operations, ensuring smooth and efficient workflow
  • Supervised and trained a team of 1 to 8 employees at a time, providing guidance and support to maximize productivity
  • Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
  • Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
  • Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies

Education

High school diploma -

Desert Rose High School
Las Vegas, NV
01.2012

Skills

  • Computer Skills(Microsoft Word, excel, navigating different internet browser and apps, etc)
  • Organizational skills
  • Typing 60 wpm
  • Upselling
  • Cash Handling(cash and credit/debit cards)
  • Customer Service
  • Communication skills
  • Crew management
  • Problem solving using deescalation techniques

Certification

  • Tam card
  • Food Handler Certification

Personal Information/Hobbies

I have been in Las Vegas 20 years, but I was born in Germany, moved to Italy, then Japan for 7 years. My mom and dad were in the Air force so I've traveled and experienced many cultures. I love to get out and learn new things and being with family which includes my three children. I also find it fufilling to help people and volunteer when I can.

Accomplishments

  • Promoted to assistant manager after only 6 months at my first job for exceptional performance.
  • Completed manager training program.
  • Achieved more customer sales at previous job through effectively helping with reorganizing section of store to attract attention.

Timeline

Cashier

Rebel convenience stores
02.2024 - 02.2025

Delivery Driver

DoorDash
01.2021 - 01.2024

Barista

Starbucks
07.2016 - 05.2017

Transit Ambassador

Regional Transportation Commission of Southern Nevada
04.2016 - 08.2017

Assistant Manager

Sonic Drive-In
04.2013 - 02.2015

High school diploma -

Desert Rose High School

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Elisha Thompson