ELISHA ROSE GUIDRY

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• Jeffrey StilesJeffrey Stiles

  <ul><li>Company Overview: Loggerhead is a premier Florida property insurer that offers a user-friendly process, transparent claim handling, and prompt solutions for policyholders, creating a world-class customer experience.</li><li>Responsible for creating, directing, and managing the Customer Service, Internal Sales, and Agency Support functions for a new Homeowners' Insurance Company in Florida by overseeing the short and long-term strategies of the organization's customer success journey. This may include, but is not limited to, providing strategic recommendations regarding concepts and routines that drive efficiency and empower employees.</li><li>Work closely with the CEO and COO on all aspects of delivering service to customers and agents.</li><li>Provide strategic oversight and guidance to the operational leadership team.</li><li>Work closely with other department heads to support projects or procedures that have a direct impact on customers.</li><li>Responsible for the selection and implementation of the CSAT platform as well as the Customer Relationship Management (CRM) software currently in use with the organization.</li><li>Responsible for building out all operational teams, including job development, standard operating procedures, quality management, and the like.</li><li>Work in an integrated fashion with third-party vendors to provide "world-class" customer service to Policyholders, Agents, and other customers both in and out of inbound and outbound settings.</li><li>Collaborate with business units throughout the organization to design, develop, and implement consumer-focused business practices, procedures, and Corporate Policies.</li></ul> at Loggerhead Reciprocal Interinsurance Exchange<ul><li>Company Overview: Loggerhead is a premier Florida property insurer that offers a user-friendly process, transparent claim handling, and prompt solutions for policyholders, creating a world-class customer experience.</li><li>Responsible for creating, directing, and managing the Customer Service, Internal Sales, and Agency Support functions for a new Homeowners' Insurance Company in Florida by overseeing the short and long-term strategies of the organization's customer success journey. This may include, but is not limited to, providing strategic recommendations regarding concepts and routines that drive efficiency and empower employees.</li><li>Work closely with the CEO and COO on all aspects of delivering service to customers and agents.</li><li>Provide strategic oversight and guidance to the operational leadership team.</li><li>Work closely with other department heads to support projects or procedures that have a direct impact on customers.</li><li>Responsible for the selection and implementation of the CSAT platform as well as the Customer Relationship Management (CRM) software currently in use with the organization.</li><li>Responsible for building out all operational teams, including job development, standard operating procedures, quality management, and the like.</li><li>Work in an integrated fashion with third-party vendors to provide "world-class" customer service to Policyholders, Agents, and other customers both in and out of inbound and outbound settings.</li><li>Collaborate with business units throughout the organization to design, develop, and implement consumer-focused business practices, procedures, and Corporate Policies.</li></ul> at Loggerhead Reciprocal Interinsurance Exchange

• Seth BennettSeth Bennett

  <ul><li>Hookah lounge/ Japanese steakhouse</li><li>Greeting Customers with waters as soon as they are seated</li><li>Expert knowledge of food and drink menus as well as a readily available flavor profile for our hookahs and cigars</li><li>Often giving information on the origin of the food itself as well as the flavor profiles</li><li>Breaking down the menu each section due to many being unfamiliar with the language barrier what certain items are or mean</li><li>Being attentive to not only the drinks for more rounds but also coals on hookahs</li><li>Many times taking tables at opposite ends of the restaurant due to hookah lounge being separate</li><li>Multitasking the needs of all areas in the restaurant including side work and team help for birthday celebrations or help in general</li></ul> at Serenity<ul><li>Hookah lounge/ Japanese steakhouse</li><li>Greeting Customers with waters as soon as they are seated</li><li>Expert knowledge of food and drink menus as well as a readily available flavor profile for our hookahs and cigars</li><li>Often giving information on the origin of the food itself as well as the flavor profiles</li><li>Breaking down the menu each section due to many being unfamiliar with the language barrier what certain items are or mean</li><li>Being attentive to not only the drinks for more rounds but also coals on hookahs</li><li>Many times taking tables at opposite ends of the restaurant due to hookah lounge being separate</li><li>Multitasking the needs of all areas in the restaurant including side work and team help for birthday celebrations or help in general</li></ul> at Serenity

• PRAVEEN KUMAR CHPRAVEEN KUMAR CH

  Team Lead – Customer Journey & Experience at Tech Mahindra – Client – Belong (Telstra's Brand)Team Lead – Customer Journey & Experience at Tech Mahindra – Client – Belong (Telstra's Brand)

• Justine GernaleJustine Gernale

  Journey Support Agent at ProbeCXJourney Support Agent at ProbeCX