Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Melissa Vandenberg

San Antonio,TX

Summary

Hardworking and passionate job seeker with strong communication and organizational skills eager to secure entry-level [Job Title] position. Ready to help the team achieve company goals and support employees.

Overview

8
8
years of professional experience

Work History

Food Journey Associate

Central Market HEB
2018.12 - Current
  • Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Liaised with sales and management teams to develop solutions and accomplish shared objectives.
  • Participate in team meetings and training sessions to stay informed about product updates and changes.
  • Provide coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Cross-trained and provide backup support for organizational leadership.

Emergency Shelter Case Manager

High Sky Children's Ranch
2017.05 - 2018.06
  • Developed and administered treatment plans, safety plans, and service plans for youth in care
  • Documented and maintained case data and completed accurate updates to case records that contributed to the efficient decision-making processes within the agency
  • Testified in court proceedings and served as an advocate for clients at court hearings
  • Addressed client's mental and physical health care needs along with all emergency situations that arose.
  • Trained and supervised direct care staff in their work with clients. Improved family dynamics through the development and implementation of tailored service plans.
  • Demonstrated adaptability and efficiency by managing a high caseload while maintaining quality services for children and families.


Graduate Assistant

UTPB
2016.08 - 2017.05
  • Enhanced research quality by providing thorough literature reviews and data analysis support.
  • Managed administrative tasks such as grading, constructive feedback, scheduling, and record-keeping to ensure smooth operations.
  • Mentored students with personalized guidance on academic progress, career goals, and professional development opportunities.
  • Organized events and workshops for promoting learning outside the classroom, fostering a sense of community among students.
  • Served as a liaison between faculty members and students for addressing concerns or issues related to coursework or academic policies..

Education

Master of Arts - Counseling

The University of Texas of The Permian Basin
Odessa, TX
05.2017

Bachelor of Arts - Psychology

The University of Texas of The Permian Basin
Odessa, TX
08.2014

Skills

  • Proficient verbal and written communication
  • Effective decision-making abilities
  • Complaint and Conflict Resolution
  • Employee Relations
  • Multitasking and Organizational
  • Digital proficiency

Accomplishments

Professional Training and Presentation:

Lead Development, Central Market/HEB, 2023

American Counseling Association, 2018, Atlanta American Counseling Association, 2019, New Orleans (Untilted)

Zeglin, R. J., Niemela, D. R., & Vandenberg, M. (2019). What does the counseling field say about sexuality: A content analysis, American Journal of Sexuality Education,10.1080/15546128.2018.1518175

Zeglin, R. J., Niemela, D. R., & Vandenberg, M. (2019). What does the counseling field say about sexuality, National SexEd Conference, Newark, New Jersey.


Professional Service

Association of Counseling Sexology & Sexual Wellness, Treasurer

Association of Counseling Sexology & Sexual Wellness, Membership & Promotion Committee Chair


Timeline

Food Journey Associate

Central Market HEB
2018.12 - Current

Emergency Shelter Case Manager

High Sky Children's Ranch
2017.05 - 2018.06

Graduate Assistant

UTPB
2016.08 - 2017.05

Master of Arts - Counseling

The University of Texas of The Permian Basin

Bachelor of Arts - Psychology

The University of Texas of The Permian Basin
Melissa Vandenberg