Melissa Vandenberg
San Antonio,TX
Summary
Hardworking and passionate job seeker with strong communication and organizational skills eager to secure entry-level [Job Title] position. Ready to help the team achieve company goals and support employees.
Overview
8
8
years of professional experience
Work History
Food Journey Associate
Central Market HEB
12.2018 - Current
- Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Liaised with sales and management teams to develop solutions and accomplish shared objectives.
- Participate in team meetings and training sessions to stay informed about product updates and changes.
- Provide coaching and mentoring to new hires, contributing to their successful integration into the team.
- Cross-trained and provide backup support for organizational leadership.
Emergency Shelter Case Manager
High Sky Children's Ranch
05.2017 - 06.2018
- Developed and administered treatment plans, safety plans, and service plans for youth in care
- Documented and maintained case data and completed accurate updates to case records that contributed to the efficient decision-making processes within the agency
- Testified in court proceedings and served as an advocate for clients at court hearings
- Addressed client's mental and physical health care needs along with all emergency situations that arose.
- Trained and supervised direct care staff in their work with clients. Improved family dynamics through the development and implementation of tailored service plans.
- Demonstrated adaptability and efficiency by managing a high caseload while maintaining quality services for children and families.
Graduate Assistant
UTPB
08.2016 - 05.2017
- Enhanced research quality by providing thorough literature reviews and data analysis support.
- Managed administrative tasks such as grading, constructive feedback, scheduling, and record-keeping to ensure smooth operations.
- Mentored students with personalized guidance on academic progress, career goals, and professional development opportunities.
- Organized events and workshops for promoting learning outside the classroom, fostering a sense of community among students.
- Served as a liaison between faculty members and students for addressing concerns or issues related to coursework or academic policies..
Education
Master of Arts - Counseling
The University of Texas of The Permian Basin
Odessa, TX05.2017
Bachelor of Arts - Psychology
The University of Texas of The Permian Basin
Odessa, TX08.2014
Skills
- Proficient verbal and written communication
- Effective decision-making abilities
- Complaint and Conflict Resolution
- Employee Relations
- Multitasking and Organizational
- Digital proficiency
Accomplishments
Professional Training and Presentation:
Professional Service
Lead Development, Central Market/HEB, 2023
American Counseling Association, 2018, Atlanta American Counseling Association, 2019, New Orleans (Untilted)Zeglin, R. J., Niemela, D. R., & Vandenberg, M. (2019). What does the counseling field say about sexuality: A content analysis, American Journal of Sexuality Education,10.1080/15546128.2018.1518175
Zeglin, R. J., Niemela, D. R., & Vandenberg, M. (2019). What does the counseling field say about sexuality, National SexEd Conference, Newark, New Jersey.
Professional Service
Association of Counseling Sexology & Sexual Wellness, Treasurer
Association of Counseling Sexology & Sexual Wellness, Membership & Promotion Committee Chair
Timeline
Food Journey Associate
Central Market HEB
12.2018 - Current
Emergency Shelter Case Manager
High Sky Children's Ranch
05.2017 - 06.2018
Graduate Assistant
UTPB
08.2016 - 05.2017
Master of Arts - Counseling
The University of Texas of The Permian Basin
Bachelor of Arts - Psychology
The University of Texas of The Permian Basin
Similar Profiles
Fernando RochaFernando Rocha
Produce Sales Specialist at Central Market HEBProduce Sales Specialist at Central Market HEB
Lizbeth MaldonadoLizbeth Maldonado
Cashier at Central Market HEBCashier at Central Market HEB
Marco VeraMarco Vera
Central Market at Central Market HEBCentral Market at Central Market HEB