Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Elisia Cabrera

Atlanta,GA

Summary

Seeking Remote Customer Service Representative role with 6 years of experience in customer-focused positions. Skilled in coordinating meetings, managing team operations, and streamlining processes for efficiency. Proven track record in training staff, handling sensitive information, and improving service delivery. Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. Six years of progressive IT experience.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Administration Rep- Remote

Arrow Exterminators
12.2021 - Current
  • Coordinate meetings and appointments, ensuring efficient time management for leadership staff
  • Streamlined ERP system processes by implementing efficient workflows and data management techniques.
  • Conducted regular risk assessments to proactively address potential vulnerabilities within ERP infrastructure.
  • Followed established procedures to enter and process data correctly into various computer systems using Microsoft Office Suite
  • Managed approximately 75 incoming calls, emails and faxes per day from customers

Remote Dispatch Supervisor

Grays Automotive & Towing LLC
07.2018 - 01.2021
  • Managed teams of 15, providing guidance and support while overseeing customer service and recruitment processes
  • Streamlined employee procedures and payroll policies, ensuring compliance with both company standards and government regulations.
  • Supervised team of 12 employees and provided training focused on maximizing overall performance.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Facilitated communication between customers, technicians, and other dealership departments to ensure seamless service experience for all parties involved.
  • Assisted in developing promotional strategies for automotive services offered by dealership, effectively increasing awareness among potential customers.

Receptionist

Cobb County Schools
08.2016 - 11.2018
  • Managed comprehensive scheduling and appointment setting, ensuring efficient time management and coordination of office events
  • Facilitated communication by handling incoming calls and conducting visitor verification to maintain secure and organized office environment
  • Enhanced labor relations by providing data analysis to support union negotiations, and contributed to collaborative work culture through developing and conducting team-building workshops.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance, while also managing approximately 30 incoming calls and emails.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.

Education

Diploma -

R.L Osborne High School
Marietta, GA
2004

Skills

  • Multitasking
  • Functional Consulting
  • Data Collection
  • MS Office
  • Mentoring and Training
  • ERP Implementation
  • Excel
  • Time Management
  • Data Entry
  • Problem-Solving
  • Conflict Resolution
  • Business Process Analysis

Certification

Cobb County, GA Notary, 2020

Timeline

Administration Rep- Remote

Arrow Exterminators
12.2021 - Current

Remote Dispatch Supervisor

Grays Automotive & Towing LLC
07.2018 - 01.2021

Receptionist

Cobb County Schools
08.2016 - 11.2018

Diploma -

R.L Osborne High School

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Elisia Cabrera