Elisia Rodriguez
Gadsden,AL
Summary
Experienced office manager with strong customer service, bookkeeping, and case management skills. Skilled in confidential records handling, document preparation, and daily office operations with a calm, detail-focused approach.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Office Manager
Glencoe-Hokes Bluff Funeral Home
Glencoe , AL
05.2023 - Current
- Coordinated daily office operations to ensure smooth administrative workflow for funeral home.
- Managed calls, inquiries, and service scheduling requests to assist grieving families with compassion.
- Facilitated accounts payable, receivable, and payment processing to maintain financial accuracy.
- Prepared death certificates, permits, and burial documents with accuracy.
- Maintained records files and confidential client information in secure storage.
Server/Bartender
Jeffersons
Rainbow City , AL
06.2020 - 10.2025
- Provided attentive table and bar service at Jeffersons, enhancing guest experience.
- Prepared cocktails and poured drinks according to Jeffersons recipes, ensuring quality and consistency.
- Welcomed guests warmly upon arrival, creating a positive first impression. with friendliness and professionalism.
- Handled guest questions and resolved complaints with calm, professional communication.
- Effectively multitasked within fast-paced environment.
Education
Bachelor of Science - Social Work
Gadsden State Community College
Gadsden, AL05-2030
High School Diploma -
Sand Rock High School
Sand Rock, AL05-2018
Skills
- Office administration
- Financial management
- Bookkeeping
- Confidential record management
- Case management
- Customer service
- Customer engagement
- Community outreach
- Basic math
- Problem-solving aptitude
- Communication skills
Certification
- PreNeed Sales Agent- Alabama Board of Funeral Service- 2026
- Notary Public- State of Alabama- 2025
Timeline
Office Manager
Glencoe-Hokes Bluff Funeral Home
05.2023 - Current
Server/Bartender
Jeffersons
06.2020 - 10.2025
Bachelor of Science - Social Work
Gadsden State Community College
High School Diploma -
Sand Rock High School