Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elissa Cavazos

West Richland,WA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience

Work History

Customer Services Representative

BBSI
10.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Reviewed order data to verify transactions and shipping dates.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Worked with vendors to schedule daily pickups and weekly deliveries.

Machine Operator

Milne Fruit Products
05.2007 - 12.2022
  • Operated machining equipment safely with team of operators.
  • Operated multiple machines simultaneously to meet production requirements.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Complied with company and OSHA safety rules and regulations.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Kept detailed production records and identified hold-ups.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Assessed equipment for damage, wear, battery life, and fluid levels.
  • Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
  • Handled spills in work and common areas and used proper methods to clean and sanitize each material.

Education

GED -

Yakima Valley Community College
Yakima, WA

Skills

  • Problem-Solving
  • Organizational Skills
  • PPE use
  • Excellent Communication
  • MS Office
  • Organization and Time Management
  • Records Management
  • Shipping Documentation
  • Safety Protocols
  • Warehouse Operations
  • Forklift Operation
  • Customer Service

Timeline

Customer Services Representative

BBSI
10.2023 - Current

Machine Operator

Milne Fruit Products
05.2007 - 12.2022

GED -

Yakima Valley Community College

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Elissa Cavazos