MANUEL DEL LLANO
Riverview
Summary
Ambitious leader with exceptional communication skills, driving dynamic sales teams to exceed targets through innovative strategies and strong interpersonal connections. Enterprising and optimistic, consistently fostering environment of achievement and growth.
Overview
6
6
years of professional experience
Work History
Customer Services Representative
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Adhered to company policies and procedures while providing superior service.
Sales Representative Supervisor
Spectrum
01.2022 - Current
- Mentored new sales representatives on company policies, procedures, products, services, and customer service techniques.
- Resolved customer issues promptly while maintaining a positive attitude towards problem solving.
- Mentored sales team to use tools and techniques for best sales success.
- Monitored calls and performance stats to provide individual sales representative feedback.
- Coached and trained sales staff on best practices to maximize sales.
- Led, directed and motivated sales team to achieve corporate sales objectives.
- Demonstrated ability to provide direction, guidance, and motivation to team members.
Car Salesman
Evo Motors
01.2020 - 01.2021
- Generated sales leads through referrals and cold calls.
- Successfully negotiated deals with customers while maximizing dealership profits.
- Organized test drives for potential buyers to showcase vehicle capabilities.
- Followed up with customers post-sale to verify satisfaction.
Education
Associate degree -
Hillsborough College
01.2019
High School Diploma - undefined
Bloomingdale Senior High
01.2019
Skills
- Multitasker
- Leadership
- Closing techniques
- Sales strategies
- Problem-solving
- Team Building
- Staff Training
- Bilingual
Timeline
Sales Representative Supervisor
Spectrum
01.2022 - Current
Car Salesman
Evo Motors
01.2020 - 01.2021
Customer Services Representative
High School Diploma - undefined
Bloomingdale Senior High
Associate degree -
Hillsborough College