Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Yanaris Andujar-Costas

Parma

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

9
9
years of professional experience
7
7
years of post-secondary education
1
1
Certification
2
2
Languages

Work History

Customer Services Representative

Request A Test LLC
10.2022 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Nurse Assistant

Lutheran Hospital CCF
04.2020 - 08.2022
  • Reports abnormal findings or changes in physical, mental and emotional conditions to RN
  • Assist with keeping patient rooms clean and orderly
  • Demonstrates a positive, concerned and sensitive response in the workplace
  • Maintains personal growth and development through the ongoing process of formal and informal education

Operator

Oatey Co.
03.2019 - 04.2020
  • Reach the goal production per day
  • Maintains the area clean and organize

Cashier

Kmart, Sears Holding
10.2015 - 01.2019
  • Provide customer services
  • Process multiple payment methods (credit or debit card, cash, checks, EBT cards)

Education

Bachelor of Science - Nursing

Interamerican University of Puerto Rico
Ponce, PR
05.2014 - 06.2018

High School Diploma - Data Entry

Luis Llorens Torres High School
Juana Diaz, PR
08.2011 - 05.2014

Skills

  • Bilingual (Spanish and English)
  • Strong leadership skills
  • Commitment to professional development
  • Strong critical thinking skills
  • Strong analytical thinking skills
  • Communication skills
  • Diligent
  • Extremely well organized
  • Knowledge and experience in health sciences
  • Outstanding ability to understand and analyze work situations
  • Commitment to integrity

Certification

BLS, 03/2022

Timeline

Customer Services Representative

Request A Test LLC
10.2022 - Current

Nurse Assistant

Lutheran Hospital CCF
04.2020 - 08.2022

Operator

Oatey Co.
03.2019 - 04.2020

Cashier

Kmart, Sears Holding
10.2015 - 01.2019

Bachelor of Science - Nursing

Interamerican University of Puerto Rico
05.2014 - 06.2018

High School Diploma - Data Entry

Luis Llorens Torres High School
08.2011 - 05.2014
Yanaris Andujar-Costas
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