Yanaris Andujar-Costas
Parma
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Customer Services Representative
Request A Test LLC
10.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Nurse Assistant
Lutheran Hospital CCF
04.2020 - 08.2022
- Reports abnormal findings or changes in physical, mental and emotional conditions to RN
- Assist with keeping patient rooms clean and orderly
- Demonstrates a positive, concerned and sensitive response in the workplace
- Maintains personal growth and development through the ongoing process of formal and informal education
Operator
Oatey Co.
03.2019 - 04.2020
- Reach the goal production per day
- Maintains the area clean and organize
Cashier
Kmart, Sears Holding
10.2015 - 01.2019
- Provide customer services
- Process multiple payment methods (credit or debit card, cash, checks, EBT cards)
Education
Bachelor of Science - Nursing
Interamerican University of Puerto Rico
Ponce, PR 05.2014 - 06.2018
High School Diploma - Data Entry
Luis Llorens Torres High School
Juana Diaz, PR 08.2011 - 05.2014
Skills
- Bilingual (Spanish and English)
- Strong leadership skills
- Commitment to professional development
- Strong critical thinking skills
- Strong analytical thinking skills
- Communication skills
- Diligent
- Extremely well organized
- Knowledge and experience in health sciences
- Outstanding ability to understand and analyze work situations
- Commitment to integrity
- Willingness to work under pressure
- Innovative learner
- Adaptive learner
- Knowledge of electronics record system (EPIC/ECW)
- Knowledge of Microsoft Programs
- Customer service
- Active listening
- Problem-solving
- Call center experience
- Computer proficiency
Certification
BLS, 03/2022
Timeline
Customer Services Representative
Request A Test LLC
10.2022 - Current
Nurse Assistant
Lutheran Hospital CCF
04.2020 - 08.2022
Operator
Oatey Co.
03.2019 - 04.2020
Cashier
Kmart, Sears Holding
10.2015 - 01.2019
Bachelor of Science - Nursing
Interamerican University of Puerto Rico
05.2014 - 06.2018
High School Diploma - Data Entry
Luis Llorens Torres High School
08.2011 - 05.2014
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