Yanely Abreu

• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Educated customers on special pricing opportunities and company offerings.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Updated databases with new and modified customer data.
• Assisted customers with making payments or establishing payment plans to bring accounts current.
• Consulted with customers to resolve service and billing issues.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
• Made outbound calls to obtain account information.
• Answered inbound calls, chats and emails to facilitate customer service.

• Completed day-to-day duties accurately and efficiently.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Operated and maintained equipment in accordance with safety protocols.
• Monitored plant operations to ensure efficiency and troubleshoot any issues.
• Collaborated with team members to achieve production targets.
• Implemented preventive maintenance measures to enhance equipment lifespan.

• Maintained accurate records of all sales activities in CRM software.
• Negotiated pricing and terms of sale with customers.
• Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
• Listened to customer needs to identify and recommend best products and services.
• Successfully exceeded sales targets by [percentage] through strategic prospecting and relationship-building.
• Developed and maintained relationships with key corporate clients, understanding their needs and providing tailored solutions.
• Conducted presentations and product demonstrations to showcase the value proposition of products/services.
• Collaborated with cross-functional teams to ensure seamless execution of client requirements.
• Tracker stock using company inventory management software.

• Consult with advertising or sales staff to determine type of merchandise to be featured and time and place for each display.

• Answering phones calls and emails from customers.

• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
• Suggested ideas for improving store operations and increasing profits.
• Sold various products by explaining unique features and educating customers on proper application or usage.
• Handled customer complaints in a professional manner.
• Restocked shelves as needed to ensure sufficient inventory levels.
• Organized stockroom shelves according to size, color or style.
• Computed purchases and received and processed cash or credit payment.