Elissa Dabbs
Cumming,GA
Summary
Harding working and reliable with an innate passion for learning anything. Open to anything. Fast learner. Great customer service background with good social skills.
Overview
4
4
years of professional experience
Work History
Barista
Community Cup
09.2023 - Current
- Maintained clean and organized workspace for optimal productivity and safety.
- Promoted welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained 3 new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Helped management keep adequate supply on hand by notifying of shortages.
Baker
Insomnia Cookies
09.2022 - 01.2023
- Baker
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Managed customer service operations, including taking orders and resolving complaints.
- Operated cash registers and processed payments accurately.
- Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Cleaned store, worked register, helped with customers
- Opened store.
Team Member
Papa Murphy's
01.2021 - 01.2022
- Handled store cleanliness, worked register, closed and opened store
- Worked with customers to help bring best satisfaction possible.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
- Trained 2 new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Monitored and verified merchandise for proper prices and labels.
Education
High School Diploma -
Rocklin High School
Rocklin, CA06.2022
Bachelor of Science -
San Francisco State University
San Francisco, CA2022
Bachelor of Science - Astrophysics
University of North Georgia
Dahlonega, GASkills
- Team Player
- Cleanliness
- Cash Handling
- Opening and closing duties
- Exceptional customer service
- Team Leadership
- Adaptive and creative
- Safe Food Handling
- Excellent memory
- Professional Demeanor
- New Hire Training
- Up-selling
Timeline
Barista
Community Cup
09.2023 - Current
Baker
Insomnia Cookies
09.2022 - 01.2023
Team Member
Papa Murphy's
01.2021 - 01.2022
High School Diploma -
Rocklin High School
Bachelor of Science -
San Francisco State University
Bachelor of Science - Astrophysics
University of North Georgia
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