Elissa Espinoza
STOCKTON,CA
Summary
Dynamic Personal Shopper at Walmart with a proven track record of exceeding customer satisfaction through meticulous order accuracy and efficient planning. Skilled in customer relations and decision-making, I consistently delivered high-quality service while managing substitutions and product selections, ensuring a seamless shopping experience for all customers.
Overview
2023
2023
years of professional experience
Work History
Personal Shopper
Walmart
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
Delivery Driver
Amazon
11.2021 - 05.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Education
Pharmacy Tech
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Customer relations
- Relationship building
- Flexible schedule
- Online order processing
- Prioritizing orders
- Upbeat and outgoing attitude
- Heavy lifting
- Verifying order accuracy
- Documentation and reporting
- Product knowledge
- Merchandise selection
- Purchase recommendations
Languages
Spanish
Full Professional
Timeline
Delivery Driver - Amazon
11.2021 - 05.2022
Personal Shopper - Walmart
Carrington College - , Pharmacy Tech