Elissa Fermin
Miami ,FL
Summary
Proven customer service expert with a track record of enhancing guest satisfaction at Equinox Fitness. Skilled in problem-solving and time management, adept at maintaining high standards of hospitality. Demonstrates exceptional communication and administrative abilities, contributing to efficient operations and positive guest experiences.
Overview
1
1
year of professional experience
Work History
Front Desk Assistant
Equinox Fitness
12.2024 - Current
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
Food Waiter
Embarcadero 41
02.2024 - 10.2024
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Maintained an organized workspace throughout shifts by consistently restocking supplies such as utensils, napkins, and condiments.
- Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.
Education
Associate Of Arts - Marketing Management
Florida International University
Miami, FLFlorida Academy Of Medical Estheticians
Pembroke Pines, FL12.2024
High School Diploma -
Marjory Stoneman Douglas
Parkland, FL06.2024
Skills
- Excellent communication
- Problem-solving skills
- Hospitality services
- Time management
- Scheduling appointments
- Attention to detail
- Administrative skills
- Customer service
- Fluent in language and language
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Assistant
Equinox Fitness
12.2024 - Current
Food Waiter
Embarcadero 41
02.2024 - 10.2024
Associate Of Arts - Marketing Management
Florida International University
Florida Academy Of Medical Estheticians
High School Diploma -
Marjory Stoneman Douglas
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