Elissa Glover
U.S. Customs Entry Writer And Customer Support Management
Chicago,United States
Summary
Motivated professional well-versed in building productive relationships, resolving complex issues, and winning customer loyalty. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid escalations.
Overview
25
25
years of professional experience
Work History
Passenger Service Agent
Swissport International
12.2021 - Current
- Increased overall efficiency by cross-training in various roles within airport terminal operations team.
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
- Strong team work to facilitate seamless coordination between operational positions.
- Was recognized by Station Manager as preparing best ramp safety and turnaround reports, and used mine as a template for all to follow.
U.S. Customs Entry Writer
CH Robinson
11.2021 - Current
- Analyze and validate import documentation and data to remain in accordance with applicable laws and regulations.
- Deliver exceptional customer service through fast and accurate processing of entries, professional, precise communication and coordination with US Customs and other government agencies.
- Maintain up-to-date knowledge of US Customs regulations and international trade laws.
Substitute Teacher
Chicago Public Schools
01.2020 - Current
- Follow classroom plans left by class teacher to continue student education and reinforce core concepts.
Customer Service Manager
Fifth Third Bank
11.2007 - 02.2009
- Supervised employees and assessed performances to determine training needs.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
U.S. Customs Entry Writer
Kuehne & Nagel
03.2006 - 04.2007
- Processed paperwork to obtain freight entry into the US by CBP and other government agencies.
U.S. Customs Entry Writer
AV Reilly International
08.2002 - 03.2006
- Harmonized Tariff Schedules (HTS) classification for US Customs clearance of imports.
- Coordinated with shipping and transport companies on behalf of clients.
Import Breakbulk Operations Supervisor
Bax Global
01.1999 - 08.2002
- Supervised staff and cargo flow of a large 24/7 gateway department.
Education
Bachelor of Science - Business Management
DePaul University
Chicago, IL 05.2001 -
Skills
Diligent, organized and dependable
Strong interpersonal skills
Fluent in Spanish
Working knowledge of Microsoft Office
Timeline
Passenger Service Agent
Swissport International
12.2021 - Current
U.S. Customs Entry Writer
CH Robinson
11.2021 - Current
Substitute Teacher
Chicago Public Schools
01.2020 - Current
Customer Service Manager
Fifth Third Bank
11.2007 - 02.2009
U.S. Customs Entry Writer
Kuehne & Nagel
03.2006 - 04.2007
U.S. Customs Entry Writer
AV Reilly International
08.2002 - 03.2006
Bachelor of Science - Business Management
DePaul University
05.2001 -
Import Breakbulk Operations Supervisor
Bax Global
01.1999 - 08.2002