Elissa Gray
Ava,MO
Summary
Resourceful Retail Management Team Lead with expertise in customer service and employee training. Enhanced customer satisfaction through effective complaint resolution and operational oversight, while managing backroom stock flow and ensuring pricing compliance. Committed to continuous learning and innovation, utilizing analytical thinking and creativity to deliver impactful solutions in fast-paced environments.
Overview
1
1
Certification
4
4
years of post-secondary education
27
27
years of professional experience
Work History
Team Lead
Walmart
10.2022 - Current
- Trained new employees, enhancing onboarding process and team effectiveness by providing clear instruction and support.
- Managed backroom stock flow and reviewed reports, optimizing inventory processes and supporting store operations as acting manager.
- Resolved customer complaints and assisted with needs, ensuring high satisfaction through effective communication and problem-solving.
- Ensured positive customer experiences by maintaining proper stocking, accurate pricing, and exceptional service standards.
Consumables Sales Associate
Walmart
Ava, MO
11.2020 - Current
- Ensured accurate inventory and pricing, keeping shelves stocked and products labeled for optimal customer experience.
- Provided personalized assistance to shoppers, resolving inquiries to improve overall customer satisfaction.
- Welcomed customers at Walmart with friendly service., providing friendly and welcoming service upon entry. and answered questions on products and store services.
- Placed merchandise on shelves to ensure product availability. in assigned areas to maintain product availability. and organized shelves across assigned Walmart sales areas.
- Operated cash register and processed sales through Walmart point-of-sale systems.
Dietary Aide
heart of the ozarks
Ava, MO
09.2020 - 11.2020
- Prepared and cooked meals for over 70 residents daily, accommodating special orders to meet individual dietary needs.
- Prepped meals and organized kitchen operations for consistent meal delivery and efficient service.
- Maintained clean and organized kitchen to ensure timely and safe meal service for all residents.
Licenced esthetician
Esthetics by Elissa
Springfield, MO
06.2019 - 08.2020
- Delivered personalized care through exceptional customer service and meticulous client file maintenance.
- Coordinated appointment scheduling and service fee collection, enhancing daily operations and client experience.
- Oversaw inventory management and ordering, ensuring adequate supplies and efficient workflow.
- Executed accounting, cleaning, and sanitation practices to ensure a safe, welcoming environment for clients.
Gelato scooper/barista
Mae's Gelateria
Springfield, MO
09.2019 - 03.2020
- Prepared and served coffee drinks while adhering to safe food handling and beverage preparation standards.
- Delivered customer service and operated cash register, ensuring accurate transactions and enhancing guest satisfaction.
- Upheld cleanliness and sanitation standards, contributing to a safe and inviting customer environment.
Operations Support Agent
Bass Pro
Springfield, MO
09.2017 - 05.2019
- Operated surveillance camera system, documenting customer accidents, theft, and property damage to support incident resolution.
- Responded to incidents and conducted money transfers, prioritizing safety and accuracy in high-pressure situations.
- Monitored the proper use of store keys and key cards to enhance security measures. and security of store keys and key cards, preventing unauthorized access and enhancing store safety.
- Managed the store key system to adhere to security protocols and prevent unauthorized access. to ensure security protocols were followed.
Receptionist
TMBC (Bass Pro)
Springfield, MO
05.2017 - 09.2017
- Managed multi-line phone system, handling 200+ calls daily during peak periods and transferring calls efficiently.
- Answered incoming calls, directing inquiries to appropriate Bass Pro departments for prompt assistance.
- Welcomed guests at front desk, offering assistance and information about services. at front desk, providing friendly assistance and information about services.
- Delivered customer service and organized filing, ensuring smooth front desk operations and fostering positive client interactions.
- Scheduled appointments and maintained receptionist calendars for customer visits
Owner/Manager
Gray Childcare
Springfield, MO
08.2011 - 05.2017
- Maintained and organized enrollment records, including contact information, contracts, allergy forms, and permission slips, ensuring regulatory compliance and accuracy.
- Oversaw accounts receivable and operating expenses, ensuring financial health and facilitating seamless business operations.
Receptionist
The Pet Beautician
Springfield, MO
01.2010 - 01.2010
- Performed receptionist duties, groomed dogs, and processed service fees, facilitating smooth daily operations.
- Delivered customer service and coordinated appointments, enhancing scheduling efficiency and client satisfaction.
- Welcomed guests at Bass Pro and directed them to appropriate departments, enhancing their shopping experience.
- Managed incoming calls at TMBC switchboard, directing inquiries to the appropriate departments for prompt assistance.
- Organized appointments and managed calendars for store services, facilitating seamless service delivery for clients.
Teaching Assistant
Goddard School
Springfield, MO
01.2009 - 01.2010
- Substituted as a teacher and cooked to support classroom and kitchen operations.
- Aided lead teachers in facilitating engaging classroom activities at Goddard School.
- Oversaw children during playtime, meals, and transitions to ensure safety and promote positive interactions.
- Oversaw children during playtime, meals, and transitions to ensure safety and engagement.
Floor Associate
Walmart
Springfield, MO
09.2007 - 04.2009
- Delivered customer service and operated cash register, ensuring accurate transactions and enhancing shopping experience.
- Assisted customers with product locations and store questions.
- Organized and folded clothing items on display tables to enhance store presentation. and stocked merchandise, ensuring organized displays and optimal inventory levels.
- Maintained organization of aisles to keep Walmart shelves neat and organized.
- Zoned aisles to keep Walmart shelves neat and organized.
Gauge room operator
Scroll Compressors LLC
Ava, MO
01.2004 - 01.2007
- Operated scroll compressor production equipment at Scroll Compressors LLC.
- Monitored machine controls and adjusted settings for consistent operation.
- Machined and gauged air compressor parts to maintain quality and meet specifications.
- Inspected compressor parts for defects and process compliance.
- Trained new employees to improve team skills and streamline onboarding process.
Cashier
Subway
Ava, MO
01.2000 - 01.2003
- Processed Subway guest orders through point-of-sale system.
- Processed cash transactions accurately, credit, and change during register transactions.
- Greeted guests and answered menu questions courteously.
- Executed opening and closing procedures to maintain store readiness and security.
- Welcomed guests upon arrival to create a friendly atmosphere. and answered menu questions courteously.
Education
Diploma - Esthetics
Paul Mitchell the School Springfield
Springfield, MOCollege - General
Ozarks Technical Community College
Springfield, MOHigh School Diploma -
Living Heritage Academy
Lewisville, TX 09.1995 - 01.2000
Skills
- Customer Service
- Leadership
- Employee training
- Staff training
- Supervision skills
- Workflow management
- Problem solving
- Decision making
- Financial reporting
- Report Writing
- Inventory Management
- Point of sale
- Cash handling
- Multi-line phone management
- Phone handling
- Appointment scheduling
- Appointment Management
- Detail orientation
- Time management
- Deadline oriented
- Work independently
- Multitasking
- Task completion
- Safety
- Workplace safety
- Safety procedures
- Loss prevention
- Client skincare consultation
- Body treatment services
- Written skills
- Excel
- Problem-solving
- Work independently
- Multitasking
- Task completion
- Excel
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
Certification
- Class E Esthetician April 2019 to September 2021
- CPR/AED September 2017 to September 2019
- ServSafe 2008 to 2013
- Driver's License
Languages
English
Awards
Deans list 2008
Timeline
Team Lead
Walmart
10.2022 - Current
Consumables Sales Associate
Walmart
11.2020 - Current
Dietary Aide
heart of the ozarks
09.2020 - 11.2020
Gelato scooper/barista
Mae's Gelateria
09.2019 - 03.2020
Licenced esthetician
Esthetics by Elissa
06.2019 - 08.2020
Operations Support Agent
Bass Pro
09.2017 - 05.2019
Receptionist
TMBC (Bass Pro)
05.2017 - 09.2017
Owner/Manager
Gray Childcare
08.2011 - 05.2017
Receptionist
The Pet Beautician
01.2010 - 01.2010
Teaching Assistant
Goddard School
01.2009 - 01.2010
Floor Associate
Walmart
09.2007 - 04.2009
Gauge room operator
Scroll Compressors LLC
01.2004 - 01.2007
Cashier
Subway
01.2000 - 01.2003
High School Diploma -
Living Heritage Academy
09.1995 - 01.2000
Diploma - Esthetics
Paul Mitchell the School Springfield
College - General
Ozarks Technical Community College