Elissa-Joy Messina
Port Jervis,NY
Summary
Dynamic customer service professional with a strong work ethic and exceptional cash handling skills. Proven track record at TD Bank and Heritage Financial Credit Union, where I efficiently managed high-volume transactions while ensuring accuracy and compliance. Recognized for fostering customer loyalty through empathetic conflict resolution and maintaining professionalism in high-pressure situations.
Overview
15
15
years of professional experience
Work History
Teller
Heritage FInancial Credit Union
Middletown, NY
01.2023 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Customer Service Representative
Spectrum
Middletown, NY
01.2020 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Teller II
TD Bank
Middletown, NY
09.2015 - 08.2020
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
Customer Service Coordinator
TJ Maxx, TJX Companies
Middletown, NY
11.2009 - 09.2015
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
Education
Associate of Arts - English
Orange County Community College
Middletown, NY06-2009
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Cash handling and management
- Compliance, banking laws, and regulations
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
Timeline
Teller
Heritage FInancial Credit Union
01.2023 - Current
Customer Service Representative
Spectrum
01.2020 - 01.2023
Teller II
TD Bank
09.2015 - 08.2020
Customer Service Coordinator
TJ Maxx, TJX Companies
11.2009 - 09.2015
Associate of Arts - English
Orange County Community College