ELISSA ORTIZ
Tampa,FL
Summary
Seasoned Collections Manager with more than 20 years of experience in fast-paced collections environment with excellent training and motivational skills. I helped build a collection agency from 2 employees to 80+ employees and over million dollars in monthly revenue. I have managed all aspects of call center operations including but not limited to clients, managers and collectors. I am a proven expert at helping employees as well as consumers by finding creative solutions. I am passionate about providing stellar service, as well as being known for being driven and a strong team player. I just relocated to Tampa Florida and excited to create a new professional relationship with a company that appreciates their employees and provides opportunities for growth
Overview
12
12
years of professional experience
Work History
COLLECTION'S MANAGER
D & A SERVICES, LLC
09.2009 - 07.2021
- Supervised collection processes for multiple debt types including bank card, retail, and payday loans.
- Collaborated extensively to oversee, instruct, enhance skills and inspire a team of debt collectors.
- Oversaw employee-consumer interactions to confirm compliance with all policies and regulations.
- Developed game plans for staff and monitored performance.
- Collaborated with management to align with client needs.
- Delivered statistical data to clients, management, and collectors to showcase trends.
- Collaborated with the President and Collection Operations Director to identify opportunities for immediate competitive results.
Education
High School -
Notre Dame High School for Girls
01.1993
Skills
- Customer service
- Leadership
- Collections procedures
- Adaptability
- Customer management
- Verbal communication
- Listening skills
- Conflict resolution
- Goal orientation
- Self-motivation
- Teamwork
- Independence
- Problem solving
- Ability to work under pressure
- Quality work
Hobbies and Interests
I absolutely love DIY projects
Timeline
COLLECTION'S MANAGER
D & A SERVICES, LLC
09.2009 - 07.2021
High School -
Notre Dame High School for Girls
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