Summary
Overview
Work History
Education
Skills
Skills Interests
Volunteer Leadership
Timeline
Generic

Elissa Paulino

San Diego,CA

Summary

Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.


Overview

7
7
years of professional experience

Work History

Investor Services Specialist

StartEngine
09.2021 - 11.2023


  • Curated brand voice guidelines for all investor interactions.
  • Conducted routine macro audits for information accuracy and up-to-date policies.
  • Facilitated weekly product analysis sessions and work group calls with multiple cross-functional teams to refine project concept of operations, manage product roadmaps, scope, design and timelines, and estimate required costs to ensure successful product implementation and performance.
  • Personally developed and executed delivery management of all company email campaigns, email lists, segmentation, and automation utilizing Klaviyo to engage hundreds of customers across multiple products on a weekly basis.
  • Created and managed multi-step process of investment transfers utilizing JIRA
  • Managed the company onboarding process and created comprehensive training documents to mentor and assist new employees in the organization, ensuring a smooth and proper integration into the company atmosphere
  • Modernized legacy AML system process for new investors to ease the process flow of investment and increase the rate of completion
  • Primary representative for an average of 75 daily customer inquiries to explain and solve complex problems in an intuitive manner to ensure customer understanding and satisfaction.

Server/Private Events

Davio's Northern Italian Steakhouse
08.2018 - 08.2021
  • Facilitated opening of new location and successful onboarding and training of over 20 new employees
  • Work closely with clients to ensure private events run smoothly, set up private event rooms based on guest needs, expediently troubleshoot any issues, positively represent the Davio's brand and values.
  • Cultivated warm relationships with regular customers.

Social Media Coordinator

ClearLine MD
01.2018 - 08.2018
  • Developed social media strategy and facilitated website redesign to increase user engagement
  • Designed creative for tradeshows and marketing campaigns to visibly convey product value
  • Facilitated and planned trade show events to increase product awareness and attract leads
  • Wrote and managed company blog to add value and further educate clients
  • Designed email campaigns to solidify leads and track user engagement.

Digital Content Strategy Co-op

ServiceNow
07.2017 - 12.2017
  • Improved user experience of top-visited SAAS application pages
  • Conducted third-party research, created page content models and authoring templates, coordinated editorial review process, participated in user acceptance testing
  • Increased site-wide content merchandising activities
  • Created and maintained editorial calendar, recommended asset placement, wrote promotional copy, and managed approvals to publishing
  • Overall asset conversion rate increased 86% year over year
  • Webinar registrations exceeded annual goal (119%)
  • Audited site for out-of-date content to enhance quality and content accuracy
  • Contributed to UX and content strategy for homepage redesign project
  • Reported on benchmarking research, created content models, and incorporated personalization.

Global Sourcing Analyst

The TJX Companies Inc.
07.2016 - 12.2016
  • Conducted extensive market research seeking new global markets, vendors, and international office expansion, culminating in the opening of a new Vietnam office
  • Developed financial presentations for senior management and international buying offices to understand current company performance and create projection goals
  • Maintained internal SharePoint Site to keep information up to date and improve user experience
  • Aided in planning and executing Semi-Annual TJX Global Summit Meeting.

Education

Bachelor of Science in Business Administation, Concentration in Marketing -

Northeastern University
Boston, MA
05.2018

Skills

  • Email Marketing
  • Quality Assurance
  • Social Media Management
  • Customer Relations
  • Project Management
  • Competitive Analysis

Skills Interests

Proficient in MS Office Suite, Excel, Social Media; Familiar with Adobe Experience Manager, AdobeAnalytics, SEO search tools, Google Adwords, MailChimp, Kustomer, Klaviyo, JIRA, Conversational Spanish, Travel, Crossfit, Hiking

Volunteer Leadership

  • Crisis Counselor, Crisis Text Line, Boston, MA, 01/2017, Present
  • Soccer Instructor, South End Community Health Center, Boston, MA, 01/2016, 07/2016

Timeline

Investor Services Specialist

StartEngine
09.2021 - 11.2023

Server/Private Events

Davio's Northern Italian Steakhouse
08.2018 - 08.2021

Social Media Coordinator

ClearLine MD
01.2018 - 08.2018

Digital Content Strategy Co-op

ServiceNow
07.2017 - 12.2017

Global Sourcing Analyst

The TJX Companies Inc.
07.2016 - 12.2016

Bachelor of Science in Business Administation, Concentration in Marketing -

Northeastern University

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Elissa Paulino