ELISSA TURCOTTE
Blackstone,USA
Summary
Dynamic industry professional with extensive leadership experience in inspections and permitting coordination. Proven ability to manage complex inspection schedules while ensuring regulatory compliance and fostering cross-functional collaboration, all aimed at achieving timely project delivery and operational excellence. Committed to leveraging expertise in stakeholder engagement, process optimization, and team empowerment to drive success within a forward-thinking organization. Passionate about contributing to innovative solutions that enhance organizational effectiveness and support strategic goals.
Overview
21
21
years of professional experience
Work History
Field Enablement Administrator
Sunrun
Shrewsbury, MA
06.2025 - Current
- Analyzed and restructured administrative tasks to enhance overall efficiency and productivity across multiple departments.
- Managed documentation and record-keeping systems to maintain compliance with industry standards.
- Developed training materials and conducted onboarding sessions for new employees, fostering team collaboration.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Improved employee productivity with effective time management strategies for daily tasks.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Enhanced employee onboarding process, improving new hire satisfaction and reducing time to productivity.
- Collected, arranged, and input information into database system.
- Created and facilitated training initiatives to empower employees in achieving their full potential.
- Streamlined administrative processes to enhance operational efficiency across departments.
- Coordinated scheduling and logistics for cross-functional team meetings and project kick-offs.
Senior Inspections Coordinator
SUNRUN
Shrewsbury, MA
08.2023 - 06.2025
- Direct and oversee electrical inspection scheduling and coordination, ensuring compliance with local building codes, safety standards, and organizational procedures.
- Lead the resolution of follow-up inspections and deficiencies, ensuring timely corrections and regulatory adherence to drive project completion.
- Manage financial reconciliation for inspection fees, coordinating with permitting departments to ensure accurate processing and compliance with company policies.
- Champion clear and consistent communication with stakeholders by delivering status updates to homeowners, field teams, and internal leadership to ensure transparency throughout the inspection process.
- Coordinate and oversee material management, ensuring necessary equipment and resources are available to efficiently complete field operations.
- Implement streamlined document verification processes enabling field technicians to confirm permitting and Certificate of Completion (COC) requirements, improving workflow accuracy.
- Manage and coach a team of 10 field technicians, fostering a high standard of customer service and operational excellence to ensure smooth transitions to Permission to Operate (PTO) status.
- Provide actionable feedback to leadership during one-on-one meetings, influencing process improvements that enhance truck roll efficiency and field operations success.
Inspections Coordinator
SUNRUN
Shrewsbury, MA
09.2022 - 08.2023
- Scheduled and coordinated electrical inspections for solar panel installations with local building and electrical departments to ensure compliance with safety and code regulations.
- Collaborated with homeowners and installation teams to prepare for inspections and resolve any electrical system concerns.
- Tracked and managed follow-up inspections, ensuring all electrical corrections were addressed promptly and thoroughly.
- Supported solar electricians by providing necessary documentation and resources to facilitate successful inspection outcomes.
- Verified payment and processing of inspection fees in alignment with company and jurisdictional requirements.
- Coordinated inspection schedules to ensure timely completion and compliance with regulations.
- Reviewed inspection reports for accuracy and consistency, providing feedback to field teams.
Senior Permitting Technician
SUNRUN
10.2021 - 09.2022
- Orchestrated stakeholder engagement between Sunrun and jurisdictional authorities, driving clear communication and strategic resolution of permitting challenges.
- Oversaw comprehensive permit status management, ensuring alignment across internal teams to support organizational objectives and timely project delivery.
- Led collaboration efforts with regulatory bodies and Design Engineering leadership to proactively address and resolve AHJ compliance issues, mitigating risks and maintaining operational excellence.
- Managed payment and reimbursement processes for permit fees in compliance with company policies and guidelines.
- Represented Sunrun in negotiations with local districts to advocate for streamlined permitting procedures and enhanced operational efficiency.
- Scheduled and conducted customer appointments to obtain signatures, finalize paperwork, secure approvals, ensuring a seamless customer experience.
- Operated and maintained solar installation tools and equipment to ensure optimal performance.
- Collaborated with teams to troubleshoot system issues and implement effective solutions.
Permit Runner
SUNRUN
11.2019 - 10.2021
- Functioned as a key liaison between Sunrun and jurisdictional personnel to ensure clear communication and prompt resolution of issues arising during the permitting process.
- Managed permit status updates, keeping internal teams informed and aligned to drive progress toward organizational goals.
- Partnered with districts and Sunrun Design Engineering teams to address and resolve AHJ (Authority Having Jurisdiction) corrections efficiently and accurately.
- Coordinated permit acquisition for solar installations to ensure compliance with local regulations.
- Established relationships with municipal offices to streamline permitting processes and reduce delays.
Customer Service Representative
E-Z WAY CAR WASH
Milford, MA
09.2018 - 11.2019
- Performed thorough vehicle cleaning to ensure high-quality presentation and customer satisfaction.
- Maintained and serviced machinery to guarantee safe and efficient operation. Supported scheduling operations and delivered exceptional customer service to enhance client experience and workflow.
- Resolved customer inquiries effectively, ensuring high satisfaction and repeat business.
- Processed transactions accurately using point-of-sale systems to enhance operational efficiency.
Administrative Assistant
ULTIMATE SWEEP
Bellingham, MA
04.2010 - 08.2013
- Managed filing systems to ensure accurate organization and easy retrieval of important documents.
- Maintained inventory control, tracking supplies, and coordinating timely replenishment to support office operations.
- Provided reception and HR support, greeting visitors, managing inquiries, and assisting with employee onboarding and administrative tasks.
- Managed scheduling and coordination of meetings to optimize executive time usage.
- Developed and maintained filing systems for improved document retrieval efficiency.
Team Coordinator
THE MAIDS
Medway, MA
12.2004 - 04.2010
- Developed and optimized team schedules to ensure efficient coverage and maximize productivity.
- Coordinated inventory management and procurement by consulting with vendors to meet operational needs and maintain supply levels.
- Managed chemical mixing and application, while maintaining cleanliness and upkeep of private residences in compliance with safety standards.
- Coordinated team schedules to optimize workflow and enhance service delivery.
- Facilitated communication between management and staff to ensure alignment on goals.
Education
High School Diploma -
Tri-County Regional Vocational Technical High School
Franklin, MA01-2001
Skills
- Exceptional Communication
- Analytical Problem-Solving
- Cross-Functional Communication
- Adaptability & Resilience
- Project Leadership & Execution
- Engaged Listening
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
- Team building and leadership
- Conflict resolution
Personal Information
Title: SENIOR INSPECTIONS COORDINATOR
Languages
English
Timeline
Field Enablement Administrator
Sunrun
06.2025 - Current
Senior Inspections Coordinator
SUNRUN
08.2023 - 06.2025
Inspections Coordinator
SUNRUN
09.2022 - 08.2023
Senior Permitting Technician
SUNRUN
10.2021 - 09.2022
Permit Runner
SUNRUN
11.2019 - 10.2021
Customer Service Representative
E-Z WAY CAR WASH
09.2018 - 11.2019
Administrative Assistant
ULTIMATE SWEEP
04.2010 - 08.2013
Team Coordinator
THE MAIDS
12.2004 - 04.2010
High School Diploma -
Tri-County Regional Vocational Technical High School