VICTORIA LUJANO
Foothills psychological Services
Rialto,CA
1
Language
1
Certification
11
years of professional experience
Multifaceted team player with proven customer service expertise, strong attention to detail and superior work ethic. Proficient in supporting customer service teams by addressing escalated issues and assisting with troubleshooting. Talented trainer and mentor with performance-oriented mindset.
Work History
Front Desk Administrator/assistant
6 Years- Executed insurance verification processes to facilitate timely claims processing and enhance customer service.
- Managed appointment scheduling to optimize time management and resource allocation.
- Coordinated various office-related tasks to ensure seamless operations for healthcare providers.
- Maintained accurate records by filing back charts to support data management.
- Entered data into systems accurately. Assisted in managing multiple data inputs. Supported team efforts by inputting necessary information.
- Achieved high customer satisfaction ratings through effective support strategies. Resolved customer issues swiftly, contributing to positive feedback and repeat business. Transformed customer interactions into lasting relationships, enhancing brand loyalty
- Handled all inbound calls including messages and call backs regarding medications, scheduling, etc in a timely mannerManaged schedules and coordinated patient requests for five physicians.
Barista/Cashier shift lead
2 Years 9 Months- Ensured cleanliness and organization of workspaces to enhance operational efficiency.
- Executed financial transaction processes with precision and accountability.
- Preparing and serving custom and variety coffee drinks in a timely manner
- Maintained accurate inventory records to support operational efficiency.
- Assisted in stocking shelves with merchandise. Supported inventory management by organizing products efficiently. Helped maintain cleanliness and order in the stockroom.
- Facilitated customer satisfaction through effective communication and problem-solving strategies.
Dispatcher/Customer Service/ AGENT
2 Years 6 Months- Regularly updated and maintained filing systems to ensure accurate record-keeping and operational efficiency.
- Managed multiple incoming calls concurrently while facilitating seamless call transfers. Assisted in handling diverse customer inquiries through effective call multitasking. Supported team operations by efficiently transferring calls to appropriate departments.
- Oversaw customer interactions to enhance service quality. Managed customer service initiatives to improve satisfaction levels. Directed team efforts to streamline customer support operations.
- Assisted in updating information within the administration system. Supported data entry efforts by maintaining accurate records. Helped ensure data integrity through regular updates.
- Oversaw daily sales log maintenance, analyzing closing ratios from dial-out and call-in campaigns. Managed sales tracking processes to optimize closing ratios for outbound and inbound communications.
- Addressed insurance inquiries and requirements with expertise and professionalism.
- Assisted clients with insurance sales and facilitated closing transactions. Supported customers in understanding insurance options and finalizing sales.
Cashier/Customer Service
1 Year 1 Month- Cultivated a welcoming and friendly atmosphere for clients and team members.
- -Conducted financial transactions all forms of payment
- Sustained a high-energy workplace atmosphere to support team performance
- Demonstrated proficiency in managing multiple tasks simultaneously.
- Ensured cleanliness and organization of work space to promote efficiency.
Cashier/Hostess
8 Months- Delivered exceptional customer service to enhance client satisfaction.
- Ensured cleanliness and organization of work environment.
- Facilitated customer support by addressing inquiries and fulfilling requests.
- Delivered exceptional customer service with a positive demeanor.
- Assisted guests with attentive service to promote customer satisfaction. Organized guest seating to create seamless dining experiences.
- Ensured precision in customer order fulfillment processes.
Administrative Assistant/Receptionist
5 Months- Maintained and updated filing systems
- Processed and submitted expense reports to ensure accurate financial tracking.
- Collaborated with management to identify and resolve operational challenges.
Education
GENERAL ED - GENERAL ED
Skills
Streamlined insurance verification efforts over three years.
Applied three years of experience in a medical office environment.
Exhibited advanced communication skills in professional settings.
Executed cold calling campaigns to expand client base.
Conducted thorough cleaning to maintain a welcoming environment.
Implemented upselling strategies to enhance revenue streams.
Harnessed Microsoft Office proficiency to support administrative tasks.
Coordinated host/hostess duties to enhance dining experiences.
Championed guest services initiatives to boost satisfaction ratings.
Optimized POS system utilization for improved transaction flow.
Supervised insurance verification processes to guarantee accuracy.
Drove insurance sales initiatives
increasing client engagement.
Cultivated extensive coffee knowledge to elevate customer offerings.
Administered cash handling procedures to maintain accuracy.
Led barista team in delivering exceptional coffee service.
Managed front office operations
improving guest relations.
Oversaw reception responsibilities to ensure operational efficiency.
Problem-solving skills
Customer service focus
Hospitality services
Cash handling
Exceptional communication
Customer service management
Guest relations
Administrative skills
Attention to detail
+Type or edit your skills here
Certification
- DOI license
- July 2017 to July 2019
- This license is for personal lines insurance. Broker license.
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Administrator/assistant
Foothills psychological Services
10.2017 - 10.2023Read More
Barista/Cashier shift lead
Starbucks Macys
11.2016 - 08.2019Read More
Dispatcher/Customer Service/ AGENT
FREEWAY INSURANCE SERVICES
04.2015 - 10.2017Read More
Cashier/Customer Service
WALMART
03.2014 - 04.2015Read More
Cashier/Hostess
IN N OUT
06.2013 - 02.2014Read More
Administrative Assistant/Receptionist
THERMO KING
01.2013 - 06.2013Read More
AB MILLER
GENERAL ED from GENERAL ED
Read More
San Bernardino Valley College
Read More