Aubrena Branch
Clermont,FL
Summary
Motivated and results-driven professional with a strong background in healthcare operations, customer service, retail management, and data entry. Proven ability to lead teams, optimize processes, and deliver exceptional customer experiences. Skilled in team supervision, sales performance, operational efficiency, and managing cross-functional tasks. Looking to leverage diverse experience and strong leadership abilities in a management position to drive organizational success.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Front Desk Administrator
Magruder Laser Vision
Clermont, FL
01.2025 - Current
- Managed patient scheduling and appointments to optimize clinic efficiency.
- Coordinated communication between patients and medical staff, ensuring timely responses.
- Maintained accurate patient records in electronic health record systems.
- Streamlined front desk operations, enhancing patient experiences and satisfaction.
- Trained new staff on administrative procedures and software usage effectively.
- Implemented process improvements that reduced wait times for patients significantly.
- Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.
- Developed strong relationships with clients, fostering loyalty and repeat business through exceptional service.
- Handled sensitive information with discretion, maintaining client confidentiality at all times.
Data Entry
TTEC
Clermont, FL
04.2020 - Current
- Performed accurate data entry for client records, ensuring that information was updated and processed in a timely manner.
- Managed large volumes of data, inputting, verifying, and correcting information to maintain data integrity.
- Worked with cross-functional teams to streamline data management processes, reducing processing time
- Prepared reports and analyzed data to identify trends and provide actionable insights to managers.
- Ensured compliance with company data privacy and security policies, safeguarding sensitive client information.
- Assisted in the training of new staff on data entry protocols and software systems.
Eyewear Specialist/OD Technician
Visionworks
Orlando, FL
02.2017 - 10.2020
- Assisted optometrists and ophthalmologists with patient care, including preparing patients for eye exams, taking medical histories, and performing preliminary tests.
- Provided expert advice on eyewear options, including frame selection, lens type, and coatings, ensuring a personalized experience for each patient.
- Managed patient intake, scheduled appointments, and updated medical records to ensure efficient office operations.
- Trained and supported new team members in eyewear fitting, customer service, and patient care techniques.
- Handled the fitting and adjustment of eyewear, ensuring proper fit and comfort for patients, and performed minor repairs as needed.
- Maintained inventory of eyewear frames and accessories, ensuring product availability and proper stock levels.
Sales Associate
Fabletics
Orlando, FL
10.2019 - 06.2020
- Provided exceptional customer service by assisting clients with product selection, ensuring a personalized shopping experience.
- Promoted store memberships, leading to a 15% increase in sign-ups and enhancing customer retention.
- Maintained in-depth knowledge of product lines, including athletic wear and accessories, to provide expert guidance on fit, style, and performance benefits.
- Assisted with visual merchandising, ensuring displays were organized, on-brand, and aligned with seasonal promotions.
- Met and exceeded sales goals consistently through upselling, cross-selling, and developing strong customer relationships.
- Processed transactions quickly and accurately, including handling returns, exchanges, and customer inquiries.
- Managed inventory levels on the sales floor, ensuring product availability and stock organization.
Front End Supervisor
Ross Dress for Less
Clermont, FL
04.2015 - 05.2018
- Supervised a team of 10 front-end associates, ensuring efficient daily operations, excellent customer service, and compliance with store policies.
- Trained and mentored new hires, resulting in major improvement in team performance and customer satisfaction.
- Managed scheduling, and workflow to ensure optimal staffing during peak hours, reducing wait times and improving sales.
- Resolved customer complaints and issues, fostering a positive shopping experience and enhancing customer loyalty.
- Collaborated with the merchandising team to implement promotional displays and ensure the front-end area was clean, organized, and visually appealing.
- Oversaw cash handling and register operations, ensuring accuracy in transactions and minimizing cash discrepancies.
- Led operational improvements that reduced checkout times by 20% and improved overall team productivity.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZSkills
- Developed comprehensive training and mentoring programs to enhance team skills
- Implemented goal-oriented strategies to drive employee motivation
- Led efforts in addressing complex problems with innovative solutions
- Fostered effective communication channels across the organization
- Streamlined organizational processes to improve efficiency
- Exemplified professionalism in client and team interactions
- Adapted team strategies to meet evolving challenges
- Optimized time management practices to enhance productivity
- Ensured meticulous attention to detail in project execution
- Cultivated a culture of teamwork and collaboration to achieve objectives
Certification
The National Society of Leadership and Success
Digital Marketing
Timeline
Front Desk Administrator
Magruder Laser Vision
01.2025 - Current
Data Entry
TTEC
04.2020 - Current
Sales Associate
Fabletics
10.2019 - 06.2020
Eyewear Specialist/OD Technician
Visionworks
02.2017 - 10.2020
Front End Supervisor
Ross Dress for Less
04.2015 - 05.2018
Bachelor of Science - Business Management
University of Phoenix