Summary
Overview
Work History
Education
Skills
Timeline
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Elite Meeker

Avondale,AZ

Summary

Driven by a goal-oriented mindset, I excel in critical thinking and problem-solving, honing these skills at US Airways - American Airlines. Fostering customer satisfaction and streamlining operations. Proactive approach and positive attitude have significantly enhanced client experiences and operational efficiency, embodying a blend of hard and soft skills vital for dynamic business environments. Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

18
18
years of professional experience
2
2
years of post-secondary education

Work History

Fleet Agent

US Airways - American Airlines
11.2007 - 04.2022
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Facilitated training sessions for new agents, elevating overall team performance.

Superintendent

Beazer Homes
01.2004 - 09.2006
  • Reviewed design specifications critically for accuracy, identifying potential issues before it escalated into costly delays or rework situations.
  • Reviewed plans and inspected ongoing construction to keep work in line with project goals.
  • Communicated effectively with clients throughout each stage of the project for transparency regarding progress updates as well as addressing any concerns raised promptly.
  • Managed multiple simultaneous projects while maintaining strict deadlines and adhering to budget constraints.
  • Established successful procedures for day-to-day operations and long-term planning.

Education

Maricopa Community College, Glendale Community College
Glendale, AZ
06.1995 - 05.1997

Skills

    Positive Attitude

    Customer service and care

    Problem-Solving

    Relationship Building

    Organizational Skills

    Goal-oriented mindset

    Critical Thinking

Timeline

Fleet Agent

US Airways - American Airlines
11.2007 - 04.2022

Superintendent

Beazer Homes
01.2004 - 09.2006

Maricopa Community College, Glendale Community College
06.1995 - 05.1997

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Elite Meeker