Melissa Amparan
Colorado Springs,CO
Summary
Contributed to a high-performing team within an organization focused on fostering career development through innovative challenges and opportunities.
Overview
21
21
years of professional experience
Work History
Fleet Agent & Ramp Agent
SkyWest Airlines
11.2021 - Current
- Marshaling aircraft in and out of the ramp area
- Loading and unloading aircraft and carts
- Perform required security searches of aircraft, also report needed repairs & safety hazards inside aircraft cabin
- Prepare aircraft cabins for customer boarding which includes cleaning, restocking and disinfecting
Supervisor/Lead Cabin Appearance Agent
Unifi
02.2021 - 10.2021
- Manage daily operations to ensure all assigned tasks are completed efficiently and thoroughly
- Provide direction, instruction, and coaching to employees as needed
- Perform required security searches of aircraft, also report needed repairs & safety hazards inside aircraft cabin
- Prepare aircraft cabins for customer boarding which includes cleaning, restocking and disinfecting
Lead Cabin Appearance Agent
United Ground Express
12.2020 - 02.2021
- Manage daily operations to ensure all assigned tasks are completed efficiently and thoroughly
- Provide direction, instruction, and coaching to employees as needed
- Perform required security searches and of aircraft, also report needed repairs & safety hazards inside aircraft cabin
- Prepare aircraft cabin for customer boarding which includes cleaning, restocking and disinfecting
Customer Service Representative & Billing Specialist
Spectrum
05.2017 - 12.2020
- Provide customer service to cable, internet, and phone subscribers in inbound call center
- Assist customers with payment and billing inquiries
- Process orders and update account records
Customer Service Representative & Billing Specialist
First Source
04.2015 - 05.2017
- Provide customer service to Medicare members and callers in inbound call center
- Assist members and callers with premium payments and billing inquiries
- Provide support services and referrals
Caregiver
Rivera Family Trust
05.2011 - 04.2015
- Provide transportation
- Administer medication
- Help with daily chores and errands
Case Manager
Community Alternatives of El Paso County
10.2009 - 05.2011
- Interview clients and develop appropriate treatment plans
- Monitor clients progress and ensure needed services are being provided
- Facilitate group and meet with each client weekly
- Provide support services and referrals
- Prepare legal documents and notices to the courts
Intake Clerk & Case Manager
El Paso County DHS Child Welfare
06.2005 - 09.2009
- Processed client intake forms, ensuring accuracy and compliance with department regulations.
- Coordinated communication between families and caseworkers to facilitate timely service delivery.
- Managed scheduling of appointments, optimizing workflow for efficient client interaction.
Education
Bachelor of Social Work - undefined
Colorado State University-Pueblo
Pueblo, CO01.2005
Associate of Arts - General Studies
Pikes Peak Community College
Colorado Springs, CO01.2003
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
Timeline
Fleet Agent & Ramp Agent
SkyWest Airlines
11.2021 - Current
Supervisor/Lead Cabin Appearance Agent
Unifi
02.2021 - 10.2021
Lead Cabin Appearance Agent
United Ground Express
12.2020 - 02.2021
Customer Service Representative & Billing Specialist
Spectrum
05.2017 - 12.2020
Customer Service Representative & Billing Specialist
First Source
04.2015 - 05.2017
Caregiver
Rivera Family Trust
05.2011 - 04.2015
Case Manager
Community Alternatives of El Paso County
10.2009 - 05.2011
Intake Clerk & Case Manager
El Paso County DHS Child Welfare
06.2005 - 09.2009
Bachelor of Social Work - undefined
Colorado State University-Pueblo
Associate of Arts - General Studies
Pikes Peak Community College