Melissa Amparan
Colorado Springs,CO
Summary
Contributed to a high-performing team within an organization focused on fostering career development through innovative challenges and opportunities.
Overview
21
21
years of professional experience
Work History
Fleet Agent & Ramp Agent
SkyWest Airlines
2021.11 - Current
- Marshaling aircraft in and out of the ramp area
- Loading and unloading aircraft and carts
- Perform required security searches of aircraft, also report needed repairs & safety hazards inside aircraft cabin
- Prepare aircraft cabins for customer boarding which includes cleaning, restocking and disinfecting
Supervisor/Lead Cabin Appearance Agent
Unifi
2021.02 - 2021.10
- Manage daily operations to ensure all assigned tasks are completed efficiently and thoroughly
- Provide direction, instruction, and coaching to employees as needed
- Perform required security searches of aircraft, also report needed repairs & safety hazards inside aircraft cabin
- Prepare aircraft cabins for customer boarding which includes cleaning, restocking and disinfecting
Lead Cabin Appearance Agent
United Ground Express
2020.12 - 2021.02
- Manage daily operations to ensure all assigned tasks are completed efficiently and thoroughly
- Provide direction, instruction, and coaching to employees as needed
- Perform required security searches and of aircraft, also report needed repairs & safety hazards inside aircraft cabin
- Prepare aircraft cabin for customer boarding which includes cleaning, restocking and disinfecting
Customer Service Representative & Billing Specialist
Spectrum
2017.05 - 2020.12
- Provide customer service to cable, internet, and phone subscribers in inbound call center
- Assist customers with payment and billing inquiries
- Process orders and update account records
Customer Service Representative & Billing Specialist
First Source
2015.04 - 2017.05
- Provide customer service to Medicare members and callers in inbound call center
- Assist members and callers with premium payments and billing inquiries
- Provide support services and referrals
Caregiver
Rivera Family Trust
2011.05 - 2015.04
- Provide transportation
- Administer medication
- Help with daily chores and errands
Case Manager
Community Alternatives of El Paso County
2009.10 - 2011.05
- Interview clients and develop appropriate treatment plans
- Monitor clients progress and ensure needed services are being provided
- Facilitate group and meet with each client weekly
- Provide support services and referrals
- Prepare legal documents and notices to the courts
Intake Clerk & Case Manager
El Paso County DHS Child Welfare
2005.06 - 2009.09
- Processed client intake forms, ensuring accuracy and compliance with department regulations.
- Coordinated communication between families and caseworkers to facilitate timely service delivery.
- Managed scheduling of appointments, optimizing workflow for efficient client interaction.
Education
Bachelor of Social Work - undefined
Colorado State University-Pueblo
Pueblo, CO01.2005
Associate of Arts - General Studies
Pikes Peak Community College
Colorado Springs, CO01.2003
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
Timeline
Fleet Agent & Ramp Agent
SkyWest Airlines
2021.11 - Current
Supervisor/Lead Cabin Appearance Agent
Unifi
2021.02 - 2021.10
Lead Cabin Appearance Agent
United Ground Express
2020.12 - 2021.02
Customer Service Representative & Billing Specialist
Spectrum
2017.05 - 2020.12
Customer Service Representative & Billing Specialist
First Source
2015.04 - 2017.05
Caregiver
Rivera Family Trust
2011.05 - 2015.04
Case Manager
Community Alternatives of El Paso County
2009.10 - 2011.05
Intake Clerk & Case Manager
El Paso County DHS Child Welfare
2005.06 - 2009.09
Bachelor of Social Work - undefined
Colorado State University-Pueblo
Associate of Arts - General Studies
Pikes Peak Community College