Garry Neil Culla
Margate,FL
Summary
Enthusiastic person and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of task and training. Motivated to learn, grow and excel in the industry.
Overview
15
15
years of professional experience
Work History
Fleet Service Clerk (Ramp Agent)
Envoy Air Inc An American Airlines Company Group
Chicago, IL
12.2020 - 08.2021
- Guided planes for all arrivals and departures with strong focus on safety.
- Inspected cargo for efficient and safe handling and transport between planes and cargo areas.
- Documented all required information regarding cargo weight and destination.
- Inspected aircraft for cracks, metal fatigue and other signs of wear or damage.
- Refilled aircraft potable water tanks, applying appropriate safety and health guidelines to connections and transportation.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Food Waiter
Regent,Norwegian,Resorts World,Viking Cruiseline
Luxury Cruiseship, International Coast(World Cruise)
01.2004 - 06.2019
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Checked identification for minimum age for sale of alcoholic beverages.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
Management Trainee
Tokyo Tokyo Japanese Restaurant
Manila Philippines, Philippines
01.2003 - 09.2003
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
- Shouldered management responsibilities during absence of manager.
- Assisted established management staff with operational oversight, business development and process improvement strategies.
- Monitored employee performance and enacted improvement plans, coordinated disciplinary actions or provided rewards.
- Collaborated in professional team to solve workflow issues.
Education
Bachelor of Science - Hotel And Restaurant Management
Lyceum of The Philippines Batangas
Batangas,Philippines04.2000
Skills
- Airline policies
- Aircraft fuel and fluids
- Forklift Operation
- Arrival and departure duties
- Aircraft servicing
- Safety regulations
- Self-Motivated
- Cultural Awareness
- Problem-Solving
- Good Telephone Etiquette
- First Aid/CPR
- Teamwork and Collaboration
- Teambuilding
- Planning and Coordination
Timeline
Fleet Service Clerk (Ramp Agent)
Envoy Air Inc An American Airlines Company Group
12.2020 - 08.2021
Food Waiter
Regent,Norwegian,Resorts World,Viking Cruiseline
01.2004 - 06.2019
Management Trainee
Tokyo Tokyo Japanese Restaurant
01.2003 - 09.2003
Bachelor of Science - Hotel And Restaurant Management
Lyceum of The Philippines Batangas
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