Eliza Burgess
San Antonio,TX
Summary
Detail-oriented Birthday Party Coordinator with a focus on logistics and guest satisfaction. Proven skills in conflict resolution and training, ensuring smooth transitions and high-quality service.
Overview
5
5
years of professional experience
Work History
Cast Member/ Team 2 Trainer
Chuck E Cheese
San Antonio, TX
09.2021 - 08.2023
- Learn and direct areas (Cashier, Birthday Host, Game-Room, and Kid-Check Attendant, and Kitchen/BOH
- Maintained high standards and moral
- Assisted in training new cast members on operational procedures and safety protocols.
- Provided accurate information and helpful guidance to visitors, improving their overall experience.
Birthday Party Coordinator
Chuck E Cheese
San Antonio, TX
08.2023 - Current
- Coordinated logistics for birthday parties, ensuring smooth party transitions and guest satisfaction.
- Manage over 30+ weekly calls to parties
- Arranged parties and seating charts to maximize profitability and comfort of guests.
- Called parties weekly for updates and any inquires.
- Trained Party Hosts on service standards and time management procedures.
- Gained through knowledge on different party packages and discounts.
Key Holder
Chuck E Cheese
San Antonio, TX
11.2023 - Current
- Cash handling
- Maintained store's cleanliness and visual standards, creating welcoming environment for customers.
- Have ownership of store keys
- Maintain a clean and organized store
- Execute exceptional customer service and address guest issues while working a position
- Opened store and set up for upper management to ensure a smooth transition for closing manager
Assistant Manager
Chuck E Cheese
San Antonio, TX
08.2024 - 02.2026
- Supervised daily operations to ensure compliance with safety and quality standards.
- Opening/Closing the store
- Managing store merchandise inventory for costs and control.
- Coordinated scheduling of staff to optimize labor costs while maintaining service quality.
- Managed conflict between guests and employees.
- Developed strong working relationships with staff, fostering a positive work environment.
Education
High School Diploma -
Home-based Learning
San Antonio, TXSkills
- Time management
- Conflict resolution
- Multitasking and organization
- Attention to detail
Timeline
Assistant Manager
Chuck E Cheese
08.2024 - 02.2026
Key Holder
Chuck E Cheese
11.2023 - Current
Birthday Party Coordinator
Chuck E Cheese
08.2023 - Current
Cast Member/ Team 2 Trainer
Chuck E Cheese
09.2021 - 08.2023
High School Diploma -
Home-based Learning
Birthday AOI of the quarter
Ensured a high percentile of guest satisfaction in birthday party surveys.