Eliza Downs
Bardstown,KY
Summary
Offering strong communication abilities and commitment to developing within broadcasting environment. Brings potential to quickly learn industry standards and technical skills essential for broadcasting. Ready to use and develop skills in audience engagement and content creation in a broadcasting role.
Overview
3
3
years of professional experience
Work History
Barista
Bean Coffee
09.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Sales Associate
Madewell
06.2024 - 08.2024
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Barista
Quills Coffee
03.2024 - 06.2024
- Working as a barista
- Details include working the espresso bar, and working the register
- Learned how to open and close stores by myself, learned how to properly pull a shot and dial in espresso, and also learned the basics of coffee making such as frothing milk, making cold brew, and making latte art
Lead Barista
Fresh
07.2022 - 07.2023
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Contributed to the establishment''s reputation for high-quality service by consistently exceeding customer expectations and maintaining a strong knowledge of menu offerings.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Education
Bachelor of Arts - Communications And Broadcasting
05-2027
I am currently a student at Bellarmine University. I am in my second year and am quickly making my way towards a Bachelor of Arts in Communication and TV and Sports Broadcasting.
- Dean's List [Fall Semester 2023]
- Dean's List [Spring Semester 2024]
- Kees Scholarship Recipient
- Bellarmine Scarlet Scholarship Recipient
- Bellarmine Catholic High School Scholarship Recipient
- Awarded Knights of Honor
- Awarded Bellarmine Public Price Promise
High School Diploma -
05.2023
Skills
- Point of Sales systems
- Customer Service
- Ability to work alone
- Verbal communication
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Experience in Microsoft applications
- Experience in Adobe Photoshop
- Conflict Management
Timeline
Barista - Bean Coffee
09.2024 - Current
Sales Associate - Madewell
06.2024 - 08.2024
Barista - Quills Coffee
03.2024 - 06.2024
Lead Barista - Fresh
07.2022 - 07.2023
Bellarmine University - Bachelor of Arts, Communications And Broadcasting
Bethlehem High School - High School Diploma,
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