Eliza Fields
Charles City
Summary
Experienced with customer service and teamwork essential for success. Utilizes effective communication and multitasking to maintain high service standards. Knowledge of operational procedures and commitment to collaborative work environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bakery Clerk
Hy-Vee Grocery Store
06.2024 - Current
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
Jailer
Floyd County Sheriff's Department
05.2023 - 06.2024
- Maintained a safe and secure environment by enforcing strict adherence to facility policies and procedures.
- Reduced inmate altercations through effective communication and conflict resolution strategies.
- Ensured the well-being of inmates by conducting regular cell checks and monitoring their physical and mental health.
- Contributed to facility efficiencies by maintaining accurate records of inmate activities, incidents, and progress.
Crew Member
Dunkin' Brands
11.2022 - 04.2023
- Placed orders into POS systems and handled cash and credit transactions
- Followed all safety and security procedures to reduce risks
- Handled customer complaints in a professional and courteous manner
- Completed all store opening and closing procedures
- Counted money in cash drawers and calculated customer tips after shifts
- Washed and sanitized plates and utensils for continued use
- Organized and stored ingredients according to schematics and expiration dates
- Trained new employees regarding company policies and food preparation procedures.
Sales Associate
Firestorm Gear
10.2019 - 11.2022
- Locally owned and operated tactical store
- Basic gun-smithing on rifles
- Answering customer questions in person and on the phone
- Detail focused customer service
- Proficient in NICS FBI background checks and 4473 forms.
Juvenile Corrections Officer
Medina County Juvenile Detention Center
08.2020 - 05.2022
- 30-bed maximum security custodial facility
- Running a unit
- Good in high-stress situations
- Maintaining equipment accountability.
Guest Ambassador
Court House Pizza
07.2019 - 09.2019
- Welcome customers
- Taking orders and working checkout station
- Food preparation.
Education
Associate of Arts -
North Iowa Action Community College
05-2025
High School Diploma - Criminal Justice
Medina County Career Center
05.2020
High School Diploma -
Medina High School
05.2020
Skills
- Order Processing
- Time Management
- Stocking and Receiving
- Teamwork and Collaboration
- Verbal and Written Communication
- Reading Comprehension
- Contraband Searching
- Disciplinary Action
- Public Safety
- De-Escalating Conflicts
- Strategic Planning
- Customer service
Certification
- Handle With Care, 08/2020, Present
- OC Spray, 09/2020, Present
- Red-cross: CPR/First Aid Certified, 10/2021, 10/2023
Languages
Spanish
Professional Working
Chinese (Mandarin)
Elementary
Timeline
Bakery Clerk
Hy-Vee Grocery Store
06.2024 - Current
Jailer
Floyd County Sheriff's Department
05.2023 - 06.2024
Crew Member
Dunkin' Brands
11.2022 - 04.2023
Juvenile Corrections Officer
Medina County Juvenile Detention Center
08.2020 - 05.2022
Sales Associate
Firestorm Gear
10.2019 - 11.2022
Guest Ambassador
Court House Pizza
07.2019 - 09.2019
High School Diploma - Criminal Justice
Medina County Career Center
High School Diploma -
Medina High School
Associate of Arts -
North Iowa Action Community College
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