Imelda Carbonel Grogg
Columbia,SC
Summary
To obtain a position within your company where I can work, learn and also give myself a chance at advancement within the company.
Overview
36
36
years of professional experience
Work History
Bakery Clerk
Krogers Grocery Store
Irmo, South Carolina
06.2022 - Current
- Prepared Kroger bakery items for display and daily customer service
- Stocked bakery cases with breads, cakes, pastries, and seasonal products
- Assorted fresh bakery goods by date, quality, and presentation
- Packaged bakery orders using proper wrapping and labeling procedures
- Assisted customers with product selection, special orders, and questions
- Maintained clean bakery work areas, equipment, and food safety practices
- Mentored new bakery clerks on Kroger routines and department workflows
- Maintained cleanliness of bakery area by sweeping floors, wiping down counters, and restocking items.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Checked expiration dates on all food items to ensure freshness of products being sold.
- Provided excellent customer service to foster satisfaction and loyalty.
- Stocked shelves with freshly made items throughout the day ensuring a full selection at all times.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Used bread slicers and other bakery equipment to handle high-volume operations needs.
- Rotated stock in accordance with first-in-first-out policy to minimize waste from expired product.
- Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
- Prepared baked goods such as cakes, pies, cookies, donuts, and other pastries according to recipes.
- Assisted with special orders for large events such as weddings or birthdays by preparing custom decorations or flavors.
- Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
- Ensured compliance with health department regulations regarding sanitation practices within the bakery area.
- Listened to guests to understand needs and help each person select optimal products and services.
- Assisted bakery manager with coordinating product ordering, receiving, and stocking.
- Greeted incoming patrons, offered menu advice and documented order details and special preferences.
- Adhered to safety standards when handling hot ovens or sharp knives used in the preparation of baked goods.
- Received incoming shipments of ingredients and supplies for baking operations.
- Stayed on top of changes in bakery menu to provide customers with optimal service.
- Weighed out ingredients for recipes and prepared doughs using mixers and other kitchen equipment.
- Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
- Worked closely with bakers and cake decorators to ensure timely completion of orders placed by customers.
- Performed routine maintenance tasks such as cleaning ovens or changing oil in fryers.
- Greeted customers, answered questions and provided product knowledge.
- Greeted customers and provided exceptional customer service in a fast-paced bakery setting.
- Maintained a clean and organized bakery area, complying with health and safety regulations.
- Monitored oven temperatures and baking times for optimal product outcomes.
- Ensured freshness and quality of bakery goods by performing regular quality checks.
- Wrapped, weighed, and priced bakery items, ensuring accurate labeling.
- Took custom cake and bakery orders, ensuring all details were accurately recorded.
- Tracked sales and reported discrepancies to the supervisor.
- Offered product recommendations and provided information on bakery items to customers.
- Assisted with baking and decorating tasks as required.
- Assisted in creating promotional displays for seasonal and special bakery products.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Maintained safe food handling practices to prevent germ spread.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Scrubbed and polished counters to remove debris and food.
Housekeeper
Hong Kong
01.2007 - 01.2019
- Responsible for all housekeeping and marketing. Food preparation for
- Family and all guest.
Caregiver
Taiwan
01.1996 - 01.2007
- Took care of elderly male to include household work and all shopping
- That was needed for the household.
Factory worker
Santa Maria Philippines
01.1994 - 01.1996
- My duties included prepare and packaging of local delicacies.
Housekeeper
Malaysia
01.1991 - 01.1996
- Responsible for all housekeeping and marketing. Food preparation
- For entire family and all quest.
Education
High School Graduate -
Skills
- POS system for inventory
- Bakery display management
- Special order handling
- Bakery display preparation
- Workplace safety
- Menu item pricing
- Baking equipment operation
- Product merchandising
- Product rotation
- Packaging expertise
- Cleaning and sanitizing
- Food safety
- Product labeling
- Bakery display
- Order processing
- Inventory control
Ssn
Upon Request
Timeline
Bakery Clerk
Krogers Grocery Store
06.2022 - Current
Housekeeper
Hong Kong
01.2007 - 01.2019
Caregiver
Taiwan
01.1996 - 01.2007
Factory worker
Santa Maria Philippines
01.1994 - 01.1996
Housekeeper
Malaysia
01.1991 - 01.1996