Eliza Gamez Vazquez

• JULY 2020- PRESENT
• Led HR initiatives to enhance employee engagement and retention strategies across multiple locations.
• Collaborated with management to identify and resolve staff problems and concerns to support job satisfaction and productivity.
• Implemented succession planning initiatives for key leadership roles, ensuring smooth transitions during periods of change.
• Partnered with staff to drive organizational competence and performance management using continuous coaching.

• JANUARY 2020–MAY 2026
• Led team in delivering high-quality tax preparation services, ensuring compliance with regulations.
• Mentored staff to enhance performance and improve customer service experience.
• Analyzed client feedback to implement service enhancements and address concerns promptly.

• December 2010
• Prepared individual and business tax returns, ensuring compliance with federal and state regulations.
• Assisted clients in understanding tax liabilities and eligibility for deductions and credits.
• Utilized tax software to analyze financial information and streamline filing processes.
• Conducted thorough reviews of client documents for accuracy and completeness before submission.

• AUGUST 2021 – CURRENT
• Developed and implemented process improvements that streamlined workflow across multiple locations.
• Directed district operations to enhance team performance and drive sales initiatives.
• Analyzed performance metrics to identify trends and implement strategies for enhanced productivity.
• Oversaw hiring processes for new employees within the district, ensuring a highly qualified workforce was maintained.

GPA: 3.87