Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eliza Garcia

Dallas

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

GAINSCO
Richards, TX
11.2022 - Current
  • Resolved customer complaints effectively, demonstrating strong problem-solving skills.
  • Assisted customers with inquiries and product information, ensuring a positive experience.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Educated customers about billing, payment processing and support policies and procedures.

General Manager

BUREGERFI
FT WORTH TEXAS
06.2018 - 04.2022
  • Oversaw daily operations to ensure optimal efficiency and quality service delivery.
  • Implemented staff training programs to enhance team performance and customer satisfaction.
  • Developed and executed marketing strategies to increase brand awareness and drive sales growth.
  • Analyzed financial reports to identify cost-saving opportunities and improve profitability.
  • Streamlined inventory management processes, reducing waste and enhancing supply chain efficiency.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.

Assistant Restaurant Manager

Trophy Club Country Club
Trophy Club Texas
02.2012 - 06.2018
  • Supervised daily operations to ensure exceptional guest service and satisfaction.
  • Trained and mentored staff on best practices for food safety and customer engagement.
  • Coordinated scheduling and staffing to optimize restaurant efficiency during peak hours.
  • Implemented inventory management processes to reduce waste and control costs effectively.
  • Analyzed customer feedback to identify areas for service improvement and operational adjustments.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.

Education

Associate of Science - Culinary Arts

The Art Institute of DALLAS
TX
06-2004

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience

Timeline

Customer Service Representative

GAINSCO
11.2022 - Current

General Manager

BUREGERFI
06.2018 - 04.2022

Assistant Restaurant Manager

Trophy Club Country Club
02.2012 - 06.2018

Associate of Science - Culinary Arts

The Art Institute of DALLAS